Facilities services operative level 2 apprenticeship
Benton Dene Primary School
Tyne and Wear, NE12 8FD
Closes in 8 days (Saturday 19 October)
Posted on 2 October 2024
Summary
Benton Dene Schools are seeking to appoint a hardworking, flexible, energetic, reliable and self-motivated Apprentice Caretaker. You will be providing support to the premises team, staff and pupils across both schools.
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Training course
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Facilities services operative (level 2)
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Hours
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Term time only 8:30-3:30 Monday to Friday
32 hours a week
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Possible start date
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Monday 11 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Your role will be to join the team of premises staff in keeping the school site, clean, well maintained, secure and safe.
- Over time you will also have some porterage and key holding/site security responsibilities.
- To work under instruction/guidance of the designated member of staff, usually as part of a team.
- To undertake the security of the premises and its contents (including the operation of fire and burglar alarms and key holder responsibilities).
- Lighting, heating and cleaning premises including maintenance and operation of plant; porterage and handy person duties and such other duties which may arise from the use of the premises.
Where you’ll work
Hailsham Avenue
Longbenton
Newcastle-upon-Tyne
Tyne and Wear
NE12 8FD
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GATESHEAD COUNCIL
Your training course
Facilities services operative (level 2)
Equal to GCSE
Course contents
Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
Carry out health and safety checks in accordance with SOPs
Report the findings of health and safety checks in accordance with SOPs
Identify risks, hazards and threats to people, property and premises in accordance with SOPs
Act on the findings of health and safety checks in accordance with SOPs
Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
Report on the actions taken in accordance with SOPs
Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
Respond to customers’ queries and incidents in accordance with SOPs
Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
Deal with complaints in accordance with SOPs
Keep customers informed of developments, issues and delays in accordance with SOPs
Apply policies in sustainability and corporate social responsibility in accordance with SOPs
Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
Report the findings of premises and equipment inspections in accordance with SOPs
Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
Greet and treat visitors in accordance with SOPs
Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
Report issues and problems in accordance with SOPs
Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
Report the correct operation of FM buildings and equipment in accordance with SOPs
Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
Complete and keep up-to-date personal development plans
Keep FM-related skills up-to-date
Keep FM-related knowledge up-to-date
Manage customer expectations in accordance with SOPs and organizational expectations
Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a
college or
training
location for this apprenticeship.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Physical fitness
About this company
Benton Dene Schools is a unique campus housing a mainstream primary
and a special school co-located in an innovative educational setting.
After this apprenticeship
Following the apprenticeship, we would hope to employ the successful candidate to enhance our premises team.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
Ellie Filer
apprenticeships@gateshead.gov.uk
The reference code for this apprenticeship is
VAC1000280156.
Apply now
Closes in 8 days (Saturday 19 October)
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