Customer Service (Level 2) Apprentice

LEE SPRING LTD

Rochdale, OL16 2SH

Closes in 24 days (Thursday 31 October at 11:59pm)

Posted on 2 October 2024

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Summary

Lee Spring Limited are looking to recruit a Customer Service Apprentice to join our Customer Service Team. Training is provided and there is the opportunity to forge a career in this area. The right candidate will be the first port of call for customer enquiries and duties will include issuing customer quotes and entering customer orders.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Mon - Thurs 8.30am - 5.00pm (1 hour unpaid lunch break) Fri 8.30am - 4.00pm (0.5 hour unpaid lunch break)

37 hours a week

Possible start date

Sunday 1 December

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Entering customer orders
  • Issuing customer quotes
  • Dealing with sample and catalogue requests
  • Handling general customer enquiries such as progress chasing

Where you’ll work

Unit 2

Smallbridge Industrial Park, Riverside Drive

Rochdale

OL16 2SH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • L2 Customer service practitioner Apprenticeship Standard
    • Training to be provided in house
    • Qualification to be provided by Rochdale Training Association, OL16 5NA (1 day per month)
    • 20% of working time to be devoted to off the job training

    More training information

    • 1 day per month with RTA, plus tutor/apprentice/employer reviews

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Mathematics (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Team working

    About this company

    Lee Spring Limited are a distributor and manufacturer of springs and pressings, based in Rochdale. We have sites based around the world (USA, China, India, Mexico) and have been operational in the UK since the 1970's.

    https://www.leespring.co.uk/ (opens in new tab)

    After this apprenticeship

    • Customer Service Agent
    • Further qualifications may include Customer Service Level 3 and/or Business Administration Level 3

    Ask a question

    The contact for this apprenticeship is:

    LEE SPRING LTD

    Lucy Hargreaves

    lhargreaves@leespring.co.uk

    The reference code for this apprenticeship is VAC1000280149.

    Apply now

    Closes in 24 days (Thursday 31 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.