Medical Receptionist Apprentice and Care Navigator Administrator
DR S P VIS-NATHAN
TYNE & WEAR, NE32 3JN
Closes in 7 days (Friday 18 October)
Posted on 2 October 2024
Contents
Summary
The medical administrator plays a key role as the first point of contact a patient or other surgery visitor meets. As such they are the “face” of the surgery and the first voice of welcome that anyone contacting the surgery should experience. They provide efficient, helpful and sympathetic care to patients, carers and wider family members.
- Annual wage
- £12,480 a year
- Training course
- Business administrator (level 3)
- Hours
-
8.00am to 6.00pm, Monday to Friday.
Shifts to be confirmed between those hours.
37 hours a week
- Possible start date
-
Monday 21 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Typing of letter and reports
- Preparation of required clinical summaries
- Surgery generic email account processes both receiving in and sending out
- Copying of casenotes as required for solicitors, continuing care services, patients or their advocates
- Running batch mail processes, printing and preparing for post out
- Locating casenotes and filing
- Preparing and processing referrals
Main duties- Reception
- Check the daily appointment book, highlight any outstanding health issues & liaise with patients
- Meet and greet all patients and guests in a friendly, courteous and professional manner
- Assist with checking-in for appointments where the auto check-in fails or patients have difficulty
- Call patients in to consultations where the auto-call has failed or has been misheard
- Communicate any delays in the clinical sessions to the waiting patients
- Respond to patient enquiries and provide non-clinical advice to patients and carers
- Book appointments
- Deal with all face to face enquiries and/or obtain relevant help where necessary
- Ensure guest sheets are completed at entry and exit, by any visitors to the surgery
- Provide information on the surgery opening times and services offered
- Answer in coming telephone calls as quickly as possible, deal with enquiry where within remit and/or cascade as appropriate
- Ensure on-call matters are documented, updated and completed within the same day
- Receive in, document and store as appropriate-immunisations, mail and parcels
- Open daily mail, date stamp, sort and cascade as appropriate
- Ensure any documentation and/or forms are correctly completed before release to patients
- Any other duties as deemed necessary to the running of the surgery and care of the patients
Where you’ll work
MEDICAL CENTRE
WEAR ST
JARROW
TYNE & WEAR
NE32 3JN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- Business Administrator - level 3 standard
- Blended on/off the job training and location to be confirmed
Level 3 units included in the programme include:
- The Organisation
- Business Fundamentals
- Decision Making
- Project Management
- Managing Performance
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Desirable qualifications
GCSE or equivalent in:
- Science (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
Ravensworth Surgery is an NHS family practice based in South Shields. Our sister surgery is The Medical Centre based in Jarrow. Apprentice will cover duties at both sites
After this apprenticeship
- A permanent position within the organisation
Ask a question
The contact for this apprenticeship is:
WOODSPEEN TRAINING LIMITED
The reference code for this apprenticeship is VAC1000280076.
Apply now
Closes in 7 days (Friday 18 October)
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After signing in, you’ll apply for this apprenticeship on the company's website.