Customer services Apprenticeship level 2
SOLUS (MIDLANDS) LTD
Smethwick, B66 2EP
Closes in 26 days (Tuesday 26 November at 11:59pm)
Posted on 29 October 2024
Contents
Summary
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
- Annual wage
- £12,313.60 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday. Shifts to be confirmed.
37 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Where you’ll work
109 Middlemore Road
Middlemore Industrial Estate
Smethwick
B66 2EP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SANDWELL COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer service Level 2 City & Guilds qualification.
- No days are required to attend college as all work will be done remotely. No days are required to attend college as all work will be done remotely.
Requirements
Essential qualifications
GCSE in:
- English (grade GCSE 2)
- Maths (grade GCSE 2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
About this company
The company is one of the longest established car hire brands in the UK. Originally life started out as a wedding services company including wedding car hire based in Cradley Heath. However, now the family run business has been transformed into a company with over 20 cars available for a variety of events including weddings, school proms, hen nights and birthdays.
After this apprenticeship
Depending on the employer there's usually a clear path to promotion once you complete your apprenticeship, moving up from customer service assistant to supervisor, team leader and then into more senior management roles.
Ask a question
The contact for this apprenticeship is:
SANDWELL COLLEGE
Luke Minshell
luke.minshell@sandwell.ac.uk
The reference code for this apprenticeship is VAC1000279914.
Apply now
Closes in 26 days (Tuesday 26 November at 11:59pm)
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