IT Technician Apprentice (Wizard IT)

Summary

Firebrand Training have an exciting new opportunity for an IT Technician Apprentice with Wizard IT, a global managed IT Services Provider based in London.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

Salary: £15,000 + Travel Expenses

Training course

Information communications technician (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

37 hours a week

Possible start date

Monday 4 November

Duration

1 Year 6 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To thrive in this role you will work alongside the IT Helpdesk support team who are responsible for providing the first- and second-line support for many customers, incorporating:

Hardware and software asset management
Logging, tracking, and resolving incidents relating to desktops, laptops, printers and associated hardware
System maintenance and patching
Participating in the new starter/leaver processes
Setting up loan laptops and mobile phones
System testing and deployment
Work with the Helpdesk Team to handle the day-to-day user requests from the service desk system
Application support and installs
Provide first-level support of desktop applications
Provide first-level support of desktop hardware
Provide first-level support of peripheral devices
Hardware upgrades and troubleshooting
New hardware installations for desktops and laptops including asset management
Setup of new mobile/desk phone and central managing them.
User account creation and decommissioning
Resolve problems by remote control or visiting in person if required
Escalate calls where necessary to either other IT team members or external support

Where you’ll work

Runway East – Aldgate East

2 Whitechapel Road

London

E1 1EW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy