IT Engineer Apprentice (Level 3 Information Communications Technician)
Sempervox.net
LEICESTER, LE1 7GZ
Closes in 13 days (Thursday 17 October at 11:59pm)
Posted on 1 October 2024
Contents
Summary
This is an exciting opportunity to work and learn within a well-established, telecommunications and IT company, based in Leicester. The successful candidate will have the opportunity to work with a wide variety of IT and telecoms services, systems and solutions, gaining a broad range of highly transferable skills.
- Annual wage
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£12,480 a year
Minimum wage rates (opens in new tab)
If you are aged 19 or over and once you have completed your first year, you will be then entitled to the National Minimum Wage or National Living Wage rate for your age. Salary increases outside of this to be discussed with your employer.
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 9am-5:30pm (Option to work 8:30am-5pm with agreement from line manager)
37 hours a week
- Possible start date
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Friday 1 November
- Duration
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1 Year 9 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The position provides exposure to a broad range of IT-related projects and activities, including:
- 1st and 2nd line customer support.
- Answering in-bound calls.
- Creating and maintaining support tickets.
- Diagnose and resolve technical issues with customer’s IT and telephony systems.
- Escalate support issues to 3rd line support where necessary and support the efficient resolution, to customer satisfaction, of all support issues.
- Provide internal feedback from customer’s fault and support requests, to highlight fault trends to provide pro-active account management.
- Undertake small to medium-sized IT projects as instructed by the Operations Manager.
- Provide desktop and server support.
- Support and maintain Desktops/Domain Name registrations/DNS/Web-hosting.
- Setting up, configuring and installing authorised software on new laptops and desktops.
- Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
- Antivirus installation to all desktops and laptops.
- Fault-finding to laptops and desktops, reporting faults and maintaining logs.
- Completing user moves including phones.
- Patching of networks and phones.
- Making of Cat 6 network cables were necessary.
- Ensure all logs for equipment and users are maintained.
- Setting up and configuring new network equipment.
- Creating purchase requisitions for IT hardware/software.
- Ensuring all software purchased licensing is recorded and maintained.
- Providing support for MAC and PC.
And more!
Where you’ll work
15 DE MONTFORT PLACE
LEICESTER
LE1 7GZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LOUGHBOROUGH COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Qualification:
- Level 3 Information & Communications Technician Apprenticeshipp Standard
- https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0
Delivery Method
- Our delivery model includes a 1 day per week college attendance for training and development of skills, knowledge and behaviours and 1:1 support from your trainer assessor in the workplace and will include assignments, work-based company projects and self-study.
Requirements
Essential qualifications
GCSE in:
- 5 subjects including Maths, English and Science (grade C / 4 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
In addition to the apprenticeship training, the successful candidate will be provided to training that we provide to help them understand our business and the systems we use to operate. We have our own car park, so if the successful applicant has a car, or when they do, parking is free and available at the office. The successful applicant will be directly mentored by the Operations Manager who will be their line manager, but, their day-to-day mentoring, will be done by our Engineer Level 2, who has recently passed (with merit) the same apprenticeship standard. Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.
About this company
The company is an established Cloud Solutions, Telecommunications and MSP, serving businesses in Leicester, the surrounding areas and across the UK. We have a professional approach and understand that, in most cases, clients just want their systems to work. We do not have pre-made solutions, instead, we endeavour to understand the client’s needs and make the technology solution work for them. This means we utilise a wide variety of technologies, systems and services. We are a very friendly company to work for and with, and we encourage individuals to be themselves, allowing their own personalities and characters to be valued within the team.
http://www.sempervox.net (opens in new tab)
Company benefits
20 days per year annual leave, increasing by 1 day for every full year of employment up to a total of 25 (This is pro rata from date of employment). This is in addition to Bank Holidays and other national holidays. Pension facility available.
After this apprenticeship
Upon successful completion of this apprenticeship, a full-time permanent role may be offered to this apprentice. How this person develops at this point, is a conversation we would have with them. This may be a level 4 apprenticeship or professional qualifications, e.g. CompTIA. That would be their personal development plan, that would be agreed between us.
Ask a question
The contact for this apprenticeship is:
LOUGHBOROUGH COLLEGE
Recruitment Team
Apprenticeships@loucoll.ac.uk
The reference code for this apprenticeship is VAC1000279862.
Apply now
Closes in 13 days (Thursday 17 October at 11:59pm)
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