Clinical Administrator apprenticeship

Summary

This role provides variety as well as the opportunity to gain experience in all departments that work together to form our great team. We pride ourselves on forward thinking innovative solutions to problems and embrace new technology and processes. This role encompasses both patient and non-patient facing work both of which are equally rewarding.

Annual wage: £17,846 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Although working patterns will be fixed, a degree of flexibility is essential to provide cover for holidays and sickness. Hours of work are between the hours of 08:00 and 18:30 but we also provide one late surgery a week until 20.00.
30 hours a week
Possible start date: Tuesday 5 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering calls from patients and third parties (e.g. pharmacies, hospitals)
Using practice systems like EMIS, askmyGP, Clarity Team Net, and AccuRx
Handling incoming calls and askmyGP requests promptly
Assisting patients and visitors at the reception desk
Managing patient queries about appointments, results, referrals, etc
Registering new, temporary, and emergency patients
Processing patient records and deductions as per practice protocols
Booking appointments, home visits, and consultations
Making calls on behalf of clinicians
Communicating clinical results and updating patient records
General admin tasks (photocopying, scanning, filing, etc.)
Opening and distributing mail
Keeping reception and waiting areas tidy
Typing and sending letters
Using Microsoft Office and chaperoning GPs (after training)
Disposing of confidential waste
Following all practice procedures and maintaining confidentiality
Other duties assigned by the Care Navigation Lead or Practice Manager

Where you’ll work

MILBORNE PORT SURGERY

GAINSBOROUGH

MILBORNE PORT

SHERBORNE

DT9 5FH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRIDGWATER AND TAUNTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Delivery of this training will take a blended approach, predominantly online with some timetabled masterclasses at our Bridgwater or Taunton campus.

Requirements

Essential qualifications

GCSE in:

Englsih (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Non judgemental
Patience
Respect for patients
Good in confidentiality

About this company

We are a rural dispensing practice with a main modern purpose-built surgery at Milborne Port Surgery and smaller branch surgery at Templecombe. We are a very friendly team with an excellent record of high patient satisfaction. We arrange regular staff social events and whole-practice meetings. We have a wide range of staff working at the practice including GPs, nurse practitioners, practice nurses, health coaches, in-house musculoskeletal physiotherapists, a midwife and clinical pharmacists.

Company benefits

Free parking NHS Pension No BH or weekend working Staff social events

After this apprenticeship

This post comes with the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.

The successful applicant will benefit from in-house and external training, annual appraisal and the opportunity to join the NHS Pension Scheme.

Ask a question

The contact for this apprenticeship is:

BRIDGWATER AND TAUNTON COLLEGE

Tash Astill

business@btc.ac.uk

The reference code for this apprenticeship is VAC1000279860.

Apply now

Closes in 11 days (Tuesday 15 October at 11:59pm)

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