Business Administrator Apprentice

Summary

MSB Property Maintenance are offering an opportunity for a Business Administration apprentice to join their team based in St Austell. This role will give you valuable on-the-job experience, including using an in-house CRM system, Excel, and answering the phone and emails, whilst working towards an industry recognised qualification.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Friday: 8.00am- 4.30pm Start and finish times can flex to suit buses / lifts etc.
40 hours a week
Possible start date: Monday 13 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include but not limited to:

Using an inhouse CRM system (Customer Relationship Management)
Use of Excel
Answer phones
Monitor and respond to emails
Create job packs for the wider team
Attend weekly meetings with local authority
Schedule and plan jobs
Generic administrative duties to support the office manager

Where you’ll work

unit 88 stennack Rd, Saint Austell PL25 3JQ

PL25 3JQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CORNWALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be working towards a Level 3 Business Administrator Apprenticeship Standard qualification
The apprenticeship consists of a mixture of off the job training and on the job mentoring and development within the workplace
You will be required to attend St Austell College fortnightly, with some elements of the course are delivered online

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Non judgemental
Patience
Down to earth

Other requirements

The office can be a loud, busy environment at times. MSB would prefer someone with prior office experience.

About this company

MSB Property Services work with local authority Cornwall Housing to offer a complete maintenance service for all your needs using directly employed, experienced tradesmen who have a passion for their work and who can deliver an excellent service with a guaranteed high-quality finish. We have two divisions, one in St Austell and the head office at Plymouth. As well as offering a 24/7 emergency call out we also can offer services including, boiler repairs and diagnostics, gas cooker installations, all plumbing issues, exterior and internal decoration, plastering, carpentry and electrical services, all services are covered. Our clients have one point of contact and we are always here for any questions, queries, advice or just peace of mind. As a company, we firmly believe in doing a thorough job for our clients; repeat business and recommendation is the basis of MSB Property Services and we thrive on this. Attention to detail is paramount to this and is fundamental to the quality of craftsmanship our clients are accustomed to.

https://www.msbpropertyservicesltd.co.uk/ (opens in new tab)

After this apprenticeship

There may be the opportunity for a permanent position following a successful completion of the apprenticeship

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