Medical Administration Assistant Apprenticeship

Summary

We seek an ambitious individual with good written and verbal communication skills to maintain and deal appropriately and accurately with patients’ medical records. You will provide support to the clinicians, ensuring they are seeing the right patients at the right time and that onward referrals to specialists are completed accurately and timely.

Annual wage: £11,648 to £20,820.80 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9:00am to 4:30pm, inclusive of 30 minute lunch break.
35 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are looking for an ambitious individual with good written and verbal communication skills to enable the practice to maintain, and deal appropriately and accurately with patients’ medical records, to make the patient journey in the practice as smooth as possible. You will support the clinicians, ensuring they are seeing the right patients at the right time and that onward referrals to specialists are completed accurately and timely. There is hidden work in medical administration that goes unseen such as reporting on various conditions, ensuring patients are monitored and reviewed appropriately.

Tasks will vary but could include:

Utilising the clinical system to ensure appointments are made and that patients' records are maintained and accurate
To assist with clinical reporting and patient recalls for long-term conditions
To assist with data management for reporting functions
To assist with document workflow, coding and distribution to the appropriate clinician
To assist the Care Coordinators in patient triage
To assist with typing and medical reports
To assist with patient appointments, provide customer service on the telephone and front desk
To learn a range of general administration to assist and ensure smooth running of the administration in General Practice
To learn about General Practice and patient care as a whole

Where you’ll work

433 BUDSHEAD ROAD

PLYMOUTH

PL5 4DU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administrator Standard - Level 3 qualification
On-the-job training as necessary to support role development
Off-the-job training to support qualification requirements
Employer will offer dedicated training time to support off-the-job training requirements
Functional Skills support - maths/English - if required

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Budshead Medical Practice is situated in Plymouth City and does have accessible bus routes. We have a car park if the applicant drives.

About this company

Budshead Medical Practice is a fast-paced workplace with a patient population of nearly eight thousand patients. Embedded in the practice we have GP’s, Advance Practitioners, Practice Nurses, HCA’s and Administrators. Our patient population is spread across all age groups and keep us very busy on a day to day basis. We have recently moved to a total triage model and employed Care Co-ordinators to triage all patient requests that come via online systems. This has allowed us to manage the workload more appropriately and accurately ensuring all patients are dealt with equally, and eliminated the 08.00am rush on the telephone system. We are involved in the GP Improvement Programme at this time and always striving to be as good as we can be. There is a team ethos embedded in the practice which allows access to all personnel when needed.

Company benefits

We offer the cycle to work scheme.

After this apprenticeship

Within the NHS there is career progression and the next step would likely be a Level 4 Management Course.

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Maria Gammon

maria.g@tftg.org

01752 348980

The reference code for this apprenticeship is VAC1000279810.

Apply now

Closes in 24 days (Friday 25 October at 11:59pm)

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