Project Manager Apprentice

Summary

You will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company. You will deal with all sales and service enquiries. This is a busy, expanding department and the role requires someone who can work very well under pressure, whilst offering exceptional customer service.

Annual wage

£20,000 a year

Minimum wage rates (opens in new tab)

Pay will be between £20,000 - £25,000 depending on experience.

Training course

Associate project manager (level 4)

Hours

Monday - Friday. Between 9.00am - 5.00pm.

35 hours a week

Possible start date

Friday 3 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Daily duties:

Dealing with customer requirements for services and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction.
Dealing with and planning all sales and service enquiries.
Managing the allocation and handover of customer's new and service vehicles.
Liaising with our workshop team to ensure timely completion of customer vehicles.
You will be required to upsell, making customers aware of the various additional accessories available as well as the service/ warranty plans.

Requirements of the After Sales Operative:

Previous Sales/Service Advisor experience within the automotive industry is preferred.
Prepared to attend Honda Dealer training courses
Diary management.

Where you’ll work

THE OLD COACH HOUSE

WALCOMBE LANE

WELLS

BA5 3AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Your training course

Associate project manager (level 4)

Equal to higher national certificate (HNC)

Course contents

Use project monitoring and reporting techniques to track, interpret and report on performance.

Manage and engage with stakeholders.

Influence and negotiate with others to create a positive outcome for the project.

Resolve conflict as and when required with stakeholders within limits of responsibility.

Adapt communications to different stakeholders.

Communicate and support the project vision, to ensure buy in to the project objectives.

Collate and analyse information and provide input to support negotiations relating to project objectives.

Monitor and analyse project budgets.

Review and provide feedback on a project business case to ensure the project remains valid.

Apply change control processes to support the management of project scope.

Evaluate an integrated project management plan to provide recommendations on areas for improvement.

Prepare, monitor, and schedule activities that contribute to the delivery of the overall project schedule and objectives.

Evaluate and make recommendations on the risk management plan to threats to delivery and recommend solutions.

Identify and monitor project risks and issues; and plan and implement responses to them.

Deliver a Quality Management Plan which contributes to quality control processes.

Use an organisation’s continual improvement process including lessons learned to improve performance.

Support the preparation or maintenance of a resource management plan for project activities.

Work with stakeholders to deliver the project.

Use digital tools and software to meet project objectives for example research, collaboration, presentations, and resolution of problems.

Provide underpinning data to support the written submission through the governance process.

Work within the approved project budget.

Ensure that integrated schedules support critical path analysis, interface management, resource forecasting and risk management.

Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.

Use data to inform decisions on actions to take to mitigate risks on project.

Use configuration management and change control to schedule and maintain projects.

Manages resources through the project lifecycle.

Your training plan

Project Manager Level 4 Qualification.
At least 6 hours of your working hours will be spent training or studying.
English and Maths functional skills, unless already obtained.
End Point Assessment preparation.

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or equivalent)
Maths (grade 4/C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Team working
Initiative
Physical fitness
Use of initiative
Telephone Skills

Other requirements

It would be essential to have a full, clean, UK Driving Licence. Driving is a genuine requirement of this role, which requires regular travel each day as part of the sales function.

About this company

We are one of the Britain's longest established and most respected retailers of quadbikes. We are a main dealer for Honda ATVs as well as selling quality second hand quads. We also offer servicing, repairs and maintenance either here at our workshop or on site.

https://www.atvsrus.co.uk/ (opens in new tab)

After this apprenticeship

Potential for full time employment.

Ask a question

The contact for this apprenticeship is:

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Naomi Judge

naomi.judge@weston.ac.uk

The reference code for this apprenticeship is VAC1000279805.

Apply now

Closes in 13 days (Friday 8 November at 11:59pm)

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