Apprentice Support Administrator

CLS MONEY LTD

Essex, SS6 7XF

Closes in 23 days (Monday 28 October at 11:59pm)

Posted on 2 October 2024

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Summary

A fantastic opportunity to join a company that place company values at the core of everything we do. We are passionate about building a deep routed TEAM culture where we learn, develop, and grow. Working alongside a fast-paced sales and admin team in a growing company with exciting opportunities to grow, develop and progress within the business.

Annual wage
£17,750 a year

Minimum wage rates (opens in new tab)

Salary range from £13,250 - £17,750 dependent on skills and experience

Training course
Financial services administrator (level 3)
Hours
8.45am to 5.30pm 5 days per week, working days TBC

38 hours a week

Possible start date

Monday 11 November

Duration

1 Year 3 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Administrative duties including but not limited to:

  • Scanning and photocopying
  • Answering inbound calls
  • Calling lenders/clients/providers to discuss updates on client's cases
  • Checking client's documents and uploading to lenders portals
  • Assisting brokers with administrative duties
  • Requesting documents from clients

Where you’ll work

The Old Warehouse

18 Sirdar Road

Rayleigh

Essex

SS6 7XF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SIMPLY ACADEMY LTD

Your training course

Financial services administrator (level 3)

Equal to A level

Course contents
  • Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
  • Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
  • Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
  • Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

    • Your training plan

    Level 3 Financial Services Administrator apprenticeship standard.

    The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.

    As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths. 

    Key Learning Outcomes:

    • A broad understanding of the financial services sector
    • An understanding of the role of the appropriate regulatory bodies
    • The importance of relationship building with clients and colleagues
    • Understanding of processes and procedures relevant to the role
    • How to develop commercial awareness
    • Building skills and capabilities within an organisation

    Professional Qualifications:

    • CeMAP1 - awarded by The London Institute of Banking and Finance
    • Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas

    To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English, Maths and 3 other subjects (grade Grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Team working
    • Enthusiastic
    • Positive attitude
    • Punctual

    Other requirements

    Required to work 1 Saturday per month on a rota basis - 9.30am - 1.30pm

    About this company

    Straight Talking Mortgage Advice. We're passionate about helping people secure the best mortgage regardless of their circumstance. At CLS we provide an exceptional customer experience by developing and inspiring our people. Our Company Values are at the core of everything we stand for, which is why it is so important to us that you are aligned to them from the start of your journey here at CLS. We are passionate about building a deep routed TEAM culture where we learn, develop, and grow so that we can continue to innovate and deliver simple yet exceptional experiences for our employees and our clients.

    After this apprenticeship

    We're very passionate about employing within the company and there will be multiple opportunities available for growth, development and progression.

    Ask a question

    The contact for this apprenticeship is:

    SIMPLY ACADEMY LTD

    Mark Fenwick

    apprentice@simplyacademy.com

    The reference code for this apprenticeship is VAC1000279762.

    Apply now

    Closes in 23 days (Monday 28 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.