Tops Day Nurseries Bournemouth - Level 2 Customer Service Apprenticeship

TOPS DAY NURSERY LIMITED

Bournemouth,, BH7 7DW

Closes on Monday 30 December

Posted on 30 September 2024

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Contents

Summary

This is an exciting opportunity to complete your Customer Service Apprenticeship within a large company across the South West who offer fantastic career progression opportunities and employee care with several benefits.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
The apprentice will be working Monday to Friday 30 days per week between the settings opening hours of 06.00 - 8.00.

30 hours a week

Possible start date

Thursday 30 January

Duration

1 Year

Positions available

30

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Handling telephone enquiries
  • Passing on messages through to relevant managers and staff
  • Attending staff meetings
  • Minute taking
  • Supporting managers with all administration duties
  • General administration duties such as scanning, filing, photo copying

Where you’ll work

Royal Bournemouth Hospital,

Castle Lane East,

Bournemouth,

BH7 7DW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ASPIRE TRAINING TEAM LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner qualification
    • Functional Skills Level 2 Maths
    • Functional Skills Level 2 English

    Requirements

    Essential qualifications

    Other in:

    • Must be able to obtain a clear DBS (grade -)

    Desirable qualifications

    GCSE or equivalent in:

    • Functional Skills Level 2 English (grade 4/C)
    • Functional Skills Level 2 Maths (grade 4/C)
    • GCSE English (grade 4/C)
    • GCSE Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working

    About this company

    We are looking for someone who is passionate and enthusiastic about gaining the relevant experience, skills and qualifications to begin their career within an office environment. You will need to take this role seriously, as we are looking for someone that is eager to gain more responsibility throughout this apprenticeship and to progress through the business; many of our current Head Office staff and Nursery Office Managers started with us a Business apprentice!

    https://www.topsdaynurseries.co.uk/nursery/tops-lymington-all-saints/?utm_source=Google&utm_medium=Y (opens in new tab)

    After this apprenticeship

    • Potential of permanent employment at the setting
    • Potential of progressing onto the Level 3 Business Administration Apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    ASPIRE TRAINING TEAM LIMITED

    talent@topsdaynurseries.co.uk

    The reference code for this apprenticeship is VAC1000279741.

    Apply now

    Closes on Monday 30 December

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.