Customer Service Practitioner Apprenticeship

(SLM) - Sunderland Aquatic Centre and Wellness Centre - Sunderland

Stadium Park, SR5 1SU

Closes in 27 days (Monday 28 October)

Posted on 30 September 2024

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Summary

Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers. As part of your apprenticeship, you'll be embedded into a fully operational reception / sales and administration .

Annual wage
£10,650 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
30 hours per week. Exact shifts to be confirmed - including evenings and weekends.

30 hours a week

Possible start date

Monday 4 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At Everyone Active you will work towards your Customer Service Practioner level 2 apprenticeship qualification over the course of 15 months.

The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.

Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognised qualification.

Customer Service qualification along with developing customer interaction skills.

We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.

Across the 15-month apprenticeship you will cover:

  • Understanding our products and services
  • Working as part of a team
  • Dealing with customer conflict and Challenge
  • Influencing skills

We need a receptionist who will...

  • Be passionate about promoting our products
  • Be able to work under your own initiative and work as part of a team
  • Have an enthusiastic can-do attitude and friendly personality
  • Be confident in using computers
  • Experienced in customer service, being the first points of contact, its' key you can provide a professional service to all our customers

You will be required to workdays, evenings, and weekends. Full training will be given on the centre's systems.

What can we do for you?

Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

Where you’ll work

Stadium Park

SR5 1SU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner apprenticeship level 2 qualification, including Functional Skills in maths and English.

    Requirements

    Desirable qualifications

    Other in:

    • None required (grade None required)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Team Working
    • Organisation Skills

    About this company

    Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.

    After this apprenticeship

    This position will equip the candidate with the skills to complete front of house, admin and sales roles. Opportunities to do other leisure based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.

    Ask a question

    The contact for this apprenticeship is:

    LIFETIME TRAINING GROUP LIMITED

    The reference code for this apprenticeship is VAC1000279673.

    Apply now

    Closes in 27 days (Monday 28 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.