IT Support Apprentice
GIRAFFE CONNECTED SOLUTIONS LIMITED
STOCKTON ON TEES, TS18 2NB
Closes today
Posted on 11 October 2024
Contents
Summary
As an IT Apprentice at Giraffe Connected Solutions, you'll dive head first into the exciting world of information technology. You'll work alongside seasoned professionals, gaining hands-on experience in a variety of areas.
- Annual wage
-
£14,625 a year
Minimum wage rates (opens in new tab)
£14,625 - £19.851
- Training course
- Information communications technician (level 3)
- Hours
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Monday - Friday 8.30am - 5.30pm
37 hours a week
- Possible start date
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Tuesday 22 October
- Duration
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1 year 3 months
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Raising and fixing tickets promptly, ensuring timely resolution
- Assisting with help desk inquiries and providing customer support, including answering calls
- Testing all hardware and software to ensure functionality, following internal checklists for installs and updates
- Configuring and troubleshooting laptops, desktops, tablets, phones, and hardware components such as RAM, hard drives, power supplies, and graphics cards
- Working with ethernet, cables, firewalls, switches, and other networking components to ensure optimal network performance and resolve issues
Where you’ll work
214 FUSION HIVE
STOCKTON ON TEES
TS18 2NB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Hard Working
- Passionate about IT
- Mature
Other requirements
You must hold a driving license with access to your own car due to onsite work
About this company
At Giraffe Connected Solutions, they're not just another IT company. They're a close-knit team of innovative problem solvers, dedicated to delivering cutting-edge technology solutions to businesses of all sizes. From cybersecurity to cloud computing, they pride themselves on staying ahead of the curve and providing their clients with top-notch service.
After this apprenticeship
Progression onto the Level 4 apprenticeship and to develop within the business.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Miss Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000279648.
Apply now
Closes today
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.