Ford Service Advisor Apprenticeship

Summary

Working in a parts department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems and promoting continuous improvement in customer service. Level 2 Apprenticeship.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, daytime hours. Shifts to be confirmed. 40 hours a week hours a week.
40 hours a week
Possible start date: Monday 11 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service

Where you’ll work

Basildon Ford

Dunton Ford Link

Basildon

SS15 6GB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation
SKILLNET LIMITED

Requirements

Essential qualifications

GCSE in:

English and Math's (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Allen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997. Allen Ford has been firmly established as one of the UK’s leading suppliers of Ford cars and vans to private motorists and businesses. The expansion continued, including dealerships in the south of England and the Midlands, and in 2014 Allen Ford was acquired by Supergroup. Essex Ford opened for business on 4th August 1989 as another family-owned business. It went from strength to strength with dealerships in Basildon, Billericay, Lakeside Thurrock, Rayleigh, and Southend. Essex Auto Group became part of the Allen Motor Group in 2017. SMC Ford also became part of the Allen Motor Group in 2017. Founded in 1982, the Slough Motor Company quickly established a reputation for outstanding customer service and quality vehicles. The group went from strength to strength with further dealerships opening in Sittingbourne (1983), Gravesend (1990), Uxbridge (1993), Crayford (1998), and Windsor (2000).

https://www.allenmotorgroup.co.uk/ford/about-us/ (opens in new tab)

After this apprenticeship

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Ask a question

The contact for this apprenticeship is:

SKILLNET LIMITED

Shannon Brownsell

shannon.brownsell@skillnet.org.uk

01923969055

The reference code for this apprenticeship is VAC1000279643.

Apply now

Closes in 28 days (Monday 4 November at 11:59pm)

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