Business Administration Apprentice

Summary

This is a great opportunity for people interested business admin. You’ll be expected to be hands on with various jobs whilst maintaining a professional attitude and delivering fantastic customer service at all times. If you're an organised and ambitious individual then this is the perfect career opportunity for you to work in our private hospital.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Working patterns will change depending on how many surgeries take place the on the day. For example, if we have a late finish then staff will get the required 12 hours before starting the next day.
40 hours a week
Possible start date: Tuesday 10 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering phone calls, taking messages and connecting calls to proper departments
Following up on clients’ business communications, ordering and billing and tracking the organisation’s expenditure
Invoicing clients, collecting company data and negotiating agreements with internal and external stakeholders
Educating clients about company products and services and how to make a purchase
Communicating with clients through fax and emails and building positive relationships with them
Making employee travel arrangements and helping with minor technical issues
Preparing documents through editing, printing and binding
Preparing plans to help streamline and improve business operations

Where you’ll work

Red Hall Lodge

Red Hall Lane

Leeds

LS17 8NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will take place at Printworks Campus, Leeds.
You will attend college one day per month

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Professionalism

About this company

The company is part of Leeds Private Hospital which The Hair Dr is part of. Leeds Private Hospital specialises in surgery from the neck upwards including face lifts. The Hair Dr is a private independent practice specialising in hair restoration and diagnostic services. We provide surgeon-led medical treatment to address both the physical and psychological symptoms of hair loss.

After this apprenticeship

To progress onto Level 3 Business Administrator Apprenticeship

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

apprenticeships@leedscitycollege.ac.uk

The reference code for this apprenticeship is VAC1000279639.

Apply now

Closes in 14 days (Saturday 7 December at 11:59pm)

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