First Line IT Support Apprentice
Sharp UK
Peterborough, PE2 6LR
Closes in 30 days (Thursday 7 November)
Posted on 27 September 2024
Contents
Summary
Reporting directly to the Helpdesk Manager, you will work with the team to deliver Sharp IT Services to a varied client base. You will manage the resolution and communication with the client in a manner that delivers excellent service resulting in client retention and growth. This role offers a hybrid working policy.
- Annual wage
- £12,480 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Days and shifts to be confirmed (TBC).
37 hours a week
- Possible start date
-
Thursday 21 November
- Duration
-
1 Year 5 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties:
- Owning, updating and progressing tickets so the client is confident their issue will be investigated and actioned
- Responsible for meeting agreed Key Performance Indicators to maintain a consistently high standard of service across Sharp IT Services
- Take an active role in personal development to increase technical proficiency
- Organise and prioritise daily tasks to provide service in line with client expectations
- Be professional, positive and friendly when communicating with all colleagues and clients to aid in the effective exchange of information
- Be an ambassador of Sharp IT Services at all times, to improve and maintain the reputation of Sharp IT Services
Where you’ll work
4 Commerce Road, Lynch Wood
Peterborough
PE2 6LR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Why choose our Cloud Network Specialist Apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premises and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures
- Train with QA - the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
This standard aligns with the following professional recognition:
- RITTech for 3
Requirements
Essential qualifications
GCSE or equivalent in:
- 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
About this company
At Sharp, we know the tech landscape is far from simple. It’s expansive and ever growing, it’s connected and interdependent, complex and evolving. Our mission is simple, to ‘make technology easy’. Just three words, but they drive our culture, behaviour and goals. For over 50 years we've been supporting Commercial, Public Sector and Corporate organisations with their technology requirements.
After this apprenticeship
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Benefits: Access to a variety of benefits, including:
- An exciting and rewarding working environment
- Significant career development opportunities
- A flexible and modern approach to work
- Access to an employee assistance programme and other wellbeing initiatives
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000279482.
Apply now
Closes in 30 days (Thursday 7 November)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.