IT Helpdesk Apprentice
TRUST SYSTEMS LTD
CIRENCESTER, GL7 6JJ
Closes in 26 days (Wednesday 30 October)
Posted on 27 September 2024
Contents
Summary
We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Duties will include responding to incoming emails and prioritising incidents etc.
- Annual wage
- £14,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Shift based: Start time varies from 07:30 - 11:30. Finish time varies from 16:00 - 20:00.
37 hours a week
- Possible start date
-
Wednesday 6 November
- Duration
-
1 Year 4 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Main role / Responsibilities [will include but not be limited to]:
- Handling incoming phone calls and gathering required information
- Proactively logging alerts from our monitoring systems
- Dealing with IT problems and incidents for a variety of customers and technologies
Where you’ll work
UNIT 20 - 21
CIRENCESTER OFFICE PARK
TETBURY ROAD
CIRENCESTER
GL7 6JJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux, and PowerShell
Requirements
Essential qualifications
GCSE or equivalent in:
- 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Team working
About this company
Our team of professional IT and business experts, most of whom have been with the company for many years, are focused on providing our customers with exemplary levels of service. We work with the best-in-class partners, using proven technology to continuously innovate and challenge how best to use technology as an enabler to drive real business change. With our attention to detail, we offer our customers the whole life cycle – from consultancy implementation to support services.
After this apprenticeship
There is the potential to progress through all aspects of the Service Desk or into other areas of the business including (but not limited to): Network Engineer, Infrastructure Engineer, Cloud Engineer, Project Coordinator and Pre-sales Consultant.
Benefits:
- 25 days holiday / annual leave
- Free lunch/tea/coffee/fruit every day
- On-site parking
- Company events
- Health/medical insurance
- Career progression
- Professional training
- Business casual dress
- Breakout area with pool table
- Life insurance
- Company Pension
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000279479.
Apply now
Closes in 26 days (Wednesday 30 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.