Apprentice Support Assistant
TRUTRAK LIMITED
IPSWICH, IP1 5LT
Closes in 8 days (Saturday 30 November at 11:59pm)
Posted on 27 September 2024
Contents
Summary
You will never work for a company like us, we like to have a laugh and we also try and arrange work outings. We also have an office dog called Dude. There will be lots of phone answering lots of phone calls in and out. You will be trained in what the device does and what the customer wants from the tracker.
- Annual wage
- £11,648 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday: 9.00am - 5.00pm (breaks to be confirmed)
35 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Data entry
- Provide a contact and liaison point for customers with account queries
- Assist in the preparation of stock for dispatch
- Posting payments to Sage 50
- Taking payments over the phone
- Processing orders
- Processing all daily emails in the support inbox
Where you’ll work
UNIT 7
DENCORA HOUSE
34 WHITE HOUSE ROAD
IPSWICH
IP1 5LT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
W S TRAINING LTD.
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Business Administration (Level 3) Apprenticeship Standard & Qualification
- Functional Skills (Level 2) Maths and English to be taken if an equivalent grade has not been achieved
- Training schedule has yet to be agreed upon, further details will be made available at a later date
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade Level 2/C/4)
- Maths (grade Level 2/C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
We provide Trackers for private and business vehicles so you could be dealing with a customer that has 1 tracker or a customer that has 60. Sometimes the tracker may need looking at as they might go offline. We do pride ourselves on our customer service.
After this apprenticeship
- Possibility of progressing up through the company
Ask a question
The contact for this apprenticeship is:
W S TRAINING LTD.
The Apprenticeship Team
apprenticeships@wstraining.co.uk
01284 788005
The reference code for this apprenticeship is VAC1000279430.
Apply now
Closes in 8 days (Saturday 30 November at 11:59pm)
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