Apprentice Support Assistant

Summary

You will never work for a company like us, we like to have a laugh and we also try and arrange work outings. We also have an office dog called Dude. There will be lots of phone answering lots of phone calls in and out. You will be trained in what the device does and what the customer wants from the tracker.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday: 9.00am - 5.00pm (breaks to be confirmed)
35 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Data entry
Provide a contact and liaison point for customers with account queries
Assist in the preparation of stock for dispatch
Posting payments to Sage 50
Taking payments over the phone
Processing orders
Processing all daily emails in the support inbox

Where you’ll work

UNIT 7

DENCORA HOUSE

34 WHITE HOUSE ROAD

IPSWICH

IP1 5LT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

W S TRAINING LTD.

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration (Level 3) Apprenticeship Standard & Qualification
Functional Skills (Level 2) Maths and English to be taken if an equivalent grade has not been achieved
Training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Level 2/C/4)
Maths (grade Level 2/C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We provide Trackers for private and business vehicles so you could be dealing with a customer that has 1 tracker or a customer that has 60. Sometimes the tracker may need looking at as they might go offline. We do pride ourselves on our customer service.

https://www.trutrak.co.uk/ (opens in new tab)

After this apprenticeship

Possibility of progressing up through the company

Ask a question

The contact for this apprenticeship is:

W S TRAINING LTD.

The Apprenticeship Team

apprenticeships@wstraining.co.uk

01284 788005

The reference code for this apprenticeship is VAC1000279430.

Apply now

Closes in 25 days (Thursday 31 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents