Business Admin E-commerce Team Apprentice

Summary

Sutton Auto Factors group wish to add to their existing team of customer service & sales representatives with an apprenticeship route. Learning all aspects of the business and working with a team of skilled professionals who are passionate about their role and industry.

Annual wage: £13,845 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 09:00 - 17:00 some weekend work may be required from time to time.
37 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Work activities will include but are not limited to:

Deal with internal and external queries
Taking orders and inputting onto the system
Dealing with any customer queries for example tracking deliveries or resolving problems with orders
Accurately record returned stock.Listing product on various marketplaces (eBay, Amazon, Shopify)
Creating/Editing posts for Social Media (Facebook, Instagram, Tiktok, Youtube)

Where you’ll work

Greenwood House

Kirkby in Ashfield

NG17 7LE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model
You will gather learning evidence, journals and off-the-job records using your e-portfolio
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 9-4 / A*-C)
Maths (grade 9-4 / A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Diligent Approach

About this company

Sutton Auto Factors are a leading independent motor factor based in Nottinghamshire and Derbyshire. Our aim is to deliver the best products at the most competitive prices, along with the highest standards possible in service and customer care. We offer choice and value by stocking and developing a complete range of automotive replacement parts and accessories for all modern cars and light commercial vehicles.

https://www.suttonautofactors.co.uk/branch-finder (opens in new tab)

Company benefits

Staff discount is available and sales bonus incentives.

After this apprenticeship

Long term perm position within the business with continued career development

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Laura and Violet

apprenticeships@wnc.ac.uk

01623 900467

The reference code for this apprenticeship is VAC1000279337.

Apply now

Closes in 15 days (Sunday 27 October at 11:59pm)

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