apprentice Retail/Customer Service Adviser

Summary

Sutton Auto Factors wish to add to their existing team of Retail sales advisers with an apprenticeship route. Learning all aspects of the business and working with a team of skilled professionals who are passionate about their role and industry.

Annual wage: £13,845 a year
Minimum wage rates (opens in new tab)
Training course: Retailer (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm initially but as you progress through your apprenticeship and at busy times of the year, some weekend work may be required from time to time. 30 mins break for lunch.
37 hours 30 minutes a week
Possible start date: Monday 20 January
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Work activities will include but are not limited to:

Stock management; check for missing/damaged items, store and pick & pack goods.
Maintain stock records and documentation.
Taking customer orders either over the counter or the phone.
Gain a good knowledge of parts sold to advise customers day to day.
Deal with internal & external queries in a timely manner.
Keep all filing up to date.
Use internal computer systems to track stock, record transactions and aid your customer communications.
Liaise with other branches by telephone, email and other communication methods re stock, deliveries and customer enquiries.
Be prepared to vary your working day, if it is quiet on the counter, you may be required to work in the stock room, auditing or ensuring that stock levels are as they should be.
Getting to know your customers and your products. The best way to ensure repeat business is to deliver exceptional customer service at all times.
Learn to understand visual merchandising and how this can impact sales.
Learn about upselling and linked sales (if you buy this, you might need this).

Where you’ll work

Freeth Street

Colwick

Nottingham

NG2 3GT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Retailer (level 2)

Equal to GCSE

Course contents

Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.
Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.

Your training plan

This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours.
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our Derby Road campus. Monthly tutorials are held via Microsoft Teams.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

Requirements

Essential qualifications

GCSE in:

English (grade 3)
Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

A genuine interest in cars would be an advantage with the desire to learn about car parts and be passionate in your role but not essential.

About this company

Sutton Auto Factors are a leading independent motor factor based in Nottinghamshire and Derbyshire. Our aim is to deliver the best products at the most competitive prices, along with the highest standards possible in service and customer care. We offer choice and value by stocking and developing a complete range of automotive replacement parts and accessories for all modern cars and light commercial vehicles.

https://www.suttonautofactors.co.uk/branch-finder (opens in new tab)

Company benefits

Staff discount is available and sales bonus incentives.

After this apprenticeship

Long term perm position within the business with continued career development

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Laura and Violet

apprenticeships@wnc.ac.uk

01623 900467

The reference code for this apprenticeship is VAC1000279335.

Apply now

Closes in 21 days (Tuesday 14 January at 11:59pm)

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