Business Administration Apprentice

Summary

During this apprenticeship, the successful candidate will be welcomed into the heart of the business, assisting the smooth & efficient day to day running of the busy sales & admin office. Co Tops have a lot to offer a committed apprentice, who is willing to join the team & work with a “can do” attitude towards delivering excellent customer service.

Annual wage: £14,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 8:30am to 5:30pm.
40 hours a week
Possible start date: Monday 11 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Mailing samples to customers
Processing sales orders
Internet research and telesales
Digital marketing and communications
Performing stock management functions
More complex tasks as the role progresses and confidence grows, integrating into the small friendly team in the sales and admin office

Where you’ll work

6 FOSTER AVENUE

DUNSTABLE

BEDS

LU5 5TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STRAIGHT A TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship qualification
The apprenticeship training will be provided through online learning
Training and development will take place in the workplace

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C - A* (4 - 9))
Maths (grade C - A* (4 - 9))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Initiative
Ability to prioritise
Ability to multi task
Confident telephone manner
Friendly
Positive
Willing to learn

Other requirements

Due to the interaction with our warehouse applicants should be a minimum of 18 years of age for insurance purposes. Travel to the company must be considered when applying for this position. Free car and bike parking is available.

About this company

Co Tops has been in business for 28 years manufacturing bespoke high quality kitchen and bathroom tops to trade customers. They invest in their people and share their success, making the company a great place to work with excellent prospects following the completion of your apprenticeship.

https://www.cotops.ltd.uk (opens in new tab)

After this apprenticeship

Co Tops have recruited several apprentices in the past, who have stayed on for at least 2 years. The intention is that this would result in a permanent position

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