Customer Service Apprentice
AvPay Ltd
Bury, BL9 0DA
Closes in 16 days (Friday 6 December)
Posted on 26 September 2024
Contents
Summary
We are looking for an energetic, enthusiastic apprentice to work within our Radcliffe-based office. AvPay is looking for a candidate that can help us continue, growing the number of aircraft we have listed for sale on our platform.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 9.00am - 5.00pm
37 hours a week
- Possible start date
-
Monday 16 December
- Duration
-
1 year 4 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Be responsible for contacting aircrafts sellers throughout the world, with the aim of listing their aircraft on our platform.
- Once the seller has registered to list their aircraft, be trained on how to upload the aircraft and will then support the customer with their listing until the aircraft has sold.
- Training will be provided on how to use our CRM system and the candidate will be mentored in the best practices for organising and ranking prospects, how to approach a prospect for the first time and support the customer until the aircraft has been sold.
Where you’ll work
Suite 403, Lester House Business Centre
21 Broad Street
Bury
BL9 0DA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner L2 Standard
This qualification requires college attendance one day a month.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4 or above)
Desirable qualifications
GCSE in:
- Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
About this company
AvPay is an aviation marketplace and directory that connects with pilots and customers with aviation companies around the world. They have over 3,000 aircraft listed in over 80 different countries.
After this apprenticeship
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BURY COLLEGE
The reference code for this apprenticeship is VAC1000279185.
Apply now
Closes in 16 days (Friday 6 December)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.