Customer Service Apprentice

Summary

We are looking for an energetic, enthusiastic apprentice to work within our Radcliffe-based office. AvPay is looking for a candidate that can help us continue, growing the number of aircraft we have listed for sale on our platform.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9.00am - 5.00pm
37 hours a week
Possible start date: Monday 11 November
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Be responsible for contacting aircrafts sellers throughout the world, with the aim of listing their aircraft on our platform.
Once the seller has registered to list their aircraft, be trained on how to upload the aircraft and will then support the customer with their listing until the aircraft has sold.
Training will be provided on how to use our CRM system and the candidate will be mentored in the best practices for organising and ranking prospects, how to approach a prospect for the first time and support the customer until the aircraft has been sold.

Where you’ll work

Suite 403, Lester House Business Centre

21 Broad Street

Bury

BL9 0DA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner L2 Standard

This qualification requires college attendance one day a month.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)

Desirable qualifications

GCSE in:

Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental

About this company

AvPay is an aviation marketplace and directory that connects with pilots and customers with aviation companies around the world. They have over 3,000 aircraft listed in over 80 different countries.

https://avpay.aero (opens in new tab)

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: