Apprentice Shop Assistant

Greenfingers Florist

NOTTINGHAM, NG9 5BB

Closes in 19 days (Sunday 20 October at 11:59pm)

Posted on 26 September 2024

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Contents

Summary

This is an opportunity to work in a customer service role as an apprentice shop assistant with Greenfingers Florist! You will work and study towards a level 2 customer service qualification and work based in a florist.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Flexible; but will always have 2 days off per week[including Sunday] In our busy times-Christmas, Mother's Day, Valentines Day -Hours will need to be flexible. Also some Saturdays and occasional Sunday if any of the above are on Sunday

30 hours a week

Possible start date

Friday 25 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer service:- serving customers over the counter, taking product orders directly from them, helping and guiding customers with their choices of our products Website/E-commerce orders-taking from the compute, writing customers messages out and then logging for processing Dealing with contract suppliers requests over the phone and email, sending out receipts and quotes.

Where you’ll work

178 HIGH ROAD

CHILWELL

BEESTON

NOTTINGHAM

NG9 5BB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Customer Service practitioner Level 2 Apprenticeship Standard - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
    Training schedule has yet to be agreed. Details will be made available at a later date

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade GCSE or equivalent 9-4)
    • Maths (grade GCSE or equivalent 9-4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Creative
    • Initiative

    Other requirements

    As our premises is a florist, we work in a cold environment, so candidate would need warm clothing and comfortable footwear [trainers are allowed] There is also a lot of standing and light to medium lifting ie; buckets of water, boxes of flowers.

    About this company

    We are a family run business and have been established for over 29 years. We offer an extensive range of styles from traditional to contemporary. We work in all aspects of floristry: weddings,corporate events, funerals, etc.

    https://greenfingersshop.co.uk/# (opens in new tab)

    After this apprenticeship

    Potential for a permanent role upon successful completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    Greenfingers Florist

    Sharon Breedon

    enquiries@greenfingersshop.co.uk

    01159430792

    The reference code for this apprenticeship is VAC1000279148.

    Apply now

    Closes in 19 days (Sunday 20 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.