Office Administrator Apprenticeship

Summary

We are seeking an Office Administrator at our Ferndown branch. As first point of contact for our clients, you will deliver excellent customer service, handle inquiries and provide information as required. You will also support the team with all aspects of funeral administration ensuring that back-office operations are efficient and well-coordinated

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 08:00am to 4pm (with 30 minute break) including 7.5 hours training with a minimum of 6 hours off site.
37 hours a week
Possible start date: Monday 11 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

First point of contact for phone and in-person inquiries, providing helpful and accurate information
Support funeral administration, including handling paperwork, coordinating services, and managing schedules
Maintain client confidentiality and provide a compassionate, professional demeanor in sensitive situations

Where you’ll work

AE Jolliffe & Son Funeral Directors

17 Victoria Road

Ferndown

Dorset

BH22 9HT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOURNEMOUTH AND POOLE COLLEGE, THE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4 and above)
Maths (grade Grade 4 and above)

Desirable qualifications

Other in:

Business Administration (grade qualification)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Empathetic

Other requirements

In this role, you will regularly engage with clients who may be experiencing grief, distress, or challenging circumstances. As such, it is essential to approach these interactions with care, patience, and understanding. You will be required to communicate complex or sensitive information in a way that is clear, respectful, and empathetic.

About this company

We are a family owned funeral director business with seven branches across Dorset. The apprentice will be based at our AE Jolliffe & Son branch based in Ferndown.

http://www.funeraldirector.co.uk (opens in new tab)

After this apprenticeship

Possible future career opportunities within the company.

Ask a question

The contact for this apprenticeship is:

F C DOUCH & SONS (FUNERALS) LTD

Hayley Gaunt

hayley@fcdouch.co.uk

The reference code for this apprenticeship is VAC1000279075.

Apply now

Closes in 15 days (Friday 18 October at 11:59pm)

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