Apprentice Trade Counter Sales Person
HOWDEN JOINERY LIMITED
Norwich, NR4 6DG
Closes in 17 days (Monday 28 October)
Posted on 25 September 2024
Contents
Summary
Are you looking for a new challenge where you can earn while you learn? The role of a trade counter salesperson is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot. Full training given.
- Annual wage
-
£15,000 a year
Minimum wage rates (opens in new tab)
Paid holiday entitlement Generous Pension Scheme Team incentives and outings Staff discount on Howdens products
- Training course
- Trade supplier (level 2)
- Hours
-
8am - 5pm/7.30am - 4.30pm, days to be confirmed
40 hours a week
- Possible start date
-
Tuesday 29 October
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role of a trade counter sales person is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot.
These will be routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media, and you may be the first point of contact at the depot trade counter.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
Duties include:
- Provide potential and existing customers with the highest level of customer service
- Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements
- Gain technical knowledge of the products and services offered
- Use bespoke systems and equipment
- Administrative tasks to support the warehouse
- Build relationships and provide a high-quality service that encourages repeat business
Where you’ll work
Unit 13
White Lodge Industrial Estate
14 Hall Rd
Norwich
NR4 6DG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Trade supplier (level 2)
Equal to GCSE
Course contents
Your training plan
Level 2 Trade Supplier Apprenticeship Standard:
- Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
- How training will be delivered is to be confirmed
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths and English (grade A*-C or 9/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Good time keeping
- Planning & attention to detail
- Target driven
About this company
At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.
After this apprenticeship
- At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles including sales and management
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Andy Collison
01603580100
The reference code for this apprenticeship is VAC1000278921.
Apply now
Closes in 17 days (Monday 28 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please apply through company website www.howdens.com