Apprentice Trade Counter Sales Person

Summary

Are you looking for a new challenge where you can earn while you learn? The role of a trade counter salesperson is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot. Full training given.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

Paid holiday entitlement Generous Pension Scheme Team incentives and outings Staff discount on Howdens products

Training course

Trade supplier (level 2)

Hours

8am - 5pm/7.30am - 4.30pm, days to be confirmed

40 hours a week

Possible start date

Tuesday 26 November

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role of a trade counter sales person is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot.

These will be routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media, and you may be the first point of contact at the depot trade counter.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

Duties include:

Provide potential and existing customers with the highest level of customer service
Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements
Gain technical knowledge of the products and services offered
Use bespoke systems and equipment
Administrative tasks to support the warehouse
Build relationships and provide a high-quality service that encourages repeat business

Where you’ll work

Unit 13

White Lodge Industrial Estate

14 Hall Rd

Norwich

NR4 6DG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

Level 2 Trade Supplier Apprenticeship Standard:

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
How training will be delivered is to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade A*-C or 9/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Good time keeping
Planning & attention to detail
Target driven

About this company

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

https://www.howdens.com (opens in new tab)

After this apprenticeship

At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles including sales and management

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Andy Collison

01603580100

The reference code for this apprenticeship is VAC1000278921.

Apply now

Closes in 3 days (Monday 25 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply through company website www.howdens.com

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