Medical Administrator Apprentice

Summary

This is a great opportunity to join a busy NHS medical practise based in South Liverpool.

Annual wage: £13,650 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Hours between 07:45 and 18:30. Monday to Friday, on a rota basis.
37 hours a week
Possible start date: Friday 8 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To support the practice clinical team by undertaking all aspect of administration within the General practice environment. You will be required to liaise with different healthcare professionals, services and patients, developing key skills to enable effective working as working as part of the practice’s multidisciplinary team.

The following are the core responsibilities of the medical administrator apprentice, with appropriate guidance and support. There may be, on occasion, be a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately.
Process patient requests for appointments
Process repeat prescription requests
Initiate contact with and respond to requests from patients, team members and external agencies
Enter read/SNOMED CT code data
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients’ healthcare records as necessary
Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and noticeboards
Support all clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Secondary responsibilities - In addition to the primary responsibilities, the apprentice may be requested to:
Participate in practice audit as directed by the audit lead
Support administrative staff, providing cover during staff absences
Action incoming emails when necessary
Scan patient-related documentation and attach scanned documents to patients’ healthcare records
Complete opening and closing procedures in accordance with the duty rota
As required, support in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently
Order and monitor stationery supplies

Where you’ll work

THE ELMS MEDICAL CENTRE

3 THE ELMS

DINGLE

LIVERPOOL

L8 3SS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE LEARNING FOUNDRY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will attend online workshops every month and will have one to one meetings with your Development Coach.

Requirements

Essential qualifications

GCSE in:

English (grade C /4)
Maths (grade C /4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

Local based applicants are welcome to apply, Please note that if you are a patient of this practice you will be required to find a new GP

About this company

This is quite a large NHS GP practice employing 40 staff and offering a range of community based GP services in the Dingle area of Liverpool. As a training practice staff at Elms have a strong focus on personal development and are looking to offer an apprenticeship role as an entry route for people looking to enter the NHS as a career option.

https://www.theelmsmedicalcentre.nhs.uk/ (opens in new tab)

After this apprenticeship

Lots of previous apprentices have progressed within the practice, this is great chance to start a career within the NHS

Ask a question

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