Customer Service / Receptionist Apprentice

Summary

An exciting opportunity has arisen for an Apprentice Reception Administrator at Murton Medical Group. The role will be to act as a first point of contact for patients and to support the Reception Team in the effective and efficient running of the Practice on a day-to-day basis. We are looking for an enthusiastic and hardworking individual.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: This will be a full time post 37 hours spread over 4 - 5 days, must be willing to work across the hours 8.00am - 6.00pm (Shifts TBC).
37 hours a week
Possible start date: Monday 28 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

An exciting opportunity has arisen for an Apprentice Reception Administrator at Murton Medical Group, based in County Durham. The role will be to act as a first point of contact for patients and to support the Reception Team in the effective and efficient running of the Practice on a day-to-day basis.

Murton Medical Group are looking for an enthusiastic and hardworking individual to join their friendly team. This is an excellent opportunity to progress and grow within the company for the right candidate who is enthusiastic and keen to learn new skills. Duties will include:

Receiving patients, dealing with enquiries at the reception desk
Taking bookings for appointments
Dealing with requests for house visits and determining the urgency of such requests as per practice protocol. Passing on details of calls and messages to the relevant person
Prepare repeat prescriptions for the GP to check and sign
Answer and deal with telephone calls in a timely and efficient manner
Ensure files are kept strictly in alphabetical order in order for records to be found easily
Liaising with all attached services such as District Nurses, hospitals and social services etc.
General administrative duties, including scanning and photocopying
Dealing with patients in a pleasant and polite manner and with respect
Updating computer information as per practice protocols
To be seen to take an active interest in training
Ensure that the premises are opened on time at the start of each day and have the consulting rooms prepared in readiness for surgery to commence
Ensure that the telephone system is operational at the start of each day and act accordingly should there be a fault to the system

Applicants should have good IT skills and be able to use Microsoft programmes.

Where you’ll work

20 WOODS TERRACE EAST

MURTON

SEAHAM

SR7 9AB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard
Preparation for End Point Assessment
Training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4 / C and above)
Maths (grade 4 / C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

About this company

A doctor's surgery based in Murton - offering GP appointments, various clinics, prescriptions etc. Our aim is to provide the local population with the highest quality healthcare available. We endeavour to serve our patients with a well trained, motivated and evolving primary healthcare team. We are committed to delivering the best possible outcome for every patient every time.

https://www.murtonmedicalgroup.nhs.uk/ (opens in new tab)

After this apprenticeship

Previous apprentices have been successful in gaining full-time employment and have gone on to complete further qualifications.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at the Professional level.

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Emma Norbury

emma.norbury@eastdurham.ac.uk

01915185587

The reference code for this apprenticeship is VAC1000278879.

Apply now

Closes in 20 days (Sunday 20 October at 11:59pm)

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