Customer Service Apprenticeship

MVS ESTATES LIMITED

CLACTON ON SEA, CO15 1SD

Closes in 26 days (Wednesday 30 October at 11:59pm)

Posted on 25 September 2024

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Contents

Summary

An exciting opportunity to join a busy estate agents' office, in Clacton-on-Sea. This is an apprenticeship opening, where full training on a 'customer service L2' qualification and guidance will be given. This is the perfect introduction for a self-motivated team player with strong communication skills wanting to get into an Estate Agency role.

Annual wage
£12,646.40 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9 am to 5.30 pm, Saturdays 9 am to 4 pm.  (Saturdays are on a rota basis)

38 hours a week

Possible start date

Friday 1 November

Duration

1 Year 1 Month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Dealing with telephone enquiries and email leads
  • Registering enquiries and arranging appointments
  • Follow-up enquiries
  • Working as part of a team and assisting other team members
  • Canvassing and self-generating business
  • Any other duties as deemed necessary

Where you’ll work

59 STATION ROAD

CLACTON ON SEA

CO15 1SD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Training will be done in the workplace (6 hours off the job training)
    • Once a month (2 hours) meeting with skills coach

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative
    • Team Player
    • Self Motivated

    About this company

    Based in the heart of Tendring, the company has over 70 years of experience in the local sales and lettings markets and a dedicated team available to meet client needs and assist in any way they can. Having grown steadily over the years, this estate agents provide a variety of services to vendors, buyers, landlords and tenants and aim to provide unrivalled customer service. The team's extensive knowledge of the Tendring area has enabled them to help buyers and tenants find the ideal area and property for their needs and lifestyle

    After this apprenticeship

    A full-time Estate Agent role in the company

    Ask a question

    The contact for this apprenticeship is:

    RM TRAINING (UK) LIMITED

    Chris Greenfield

    chris@rmtraining.co.uk

    01702782001

    The reference code for this apprenticeship is VAC1000278782.

    Apply now

    Closes in 26 days (Wednesday 30 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.