ACCOTS Apprentice Administration Assistant

Summary

The Adult Critical Care Transfer Service (ACCOTS) primary role is to provide consultant decision-support, coordination and triage of all adult critical care transfer referrals and to perform time efficient, high quality transfer of these patients from hospitals within the Midlands, this role will be integral part in the support of the service.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.30am - 4.30am
37 hours a week
Possible start date: Sunday 1 December
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will work alongside the ACCOTS team to support the Leadership team with administrative duties
This is a great opportunity to be part of a diverse service supporting delivery of the Adult Critical Care Transfer service within the East Midlands
You will have the opportunity to undertake a wide range of administrative tasks and duties while working alongside an experienced, highly skilled professional team
The role offers the opportunity to develop skills and knowledge in a busy and varied environment
Communication and professionalism are an integral part of the role and self motivation and a willingness to have a flexible approach to learning and work is essential

Where you’ll work

Willow Road

Trent Lane Industrial Estate, Castle Donington

Derby

DE74 2NP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

UNIVERSITY HOSPITALS OF LEICESTER NATIONAL HEALTH SERVICE TRUST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
On site at the Leicester Royal Infirmary or Leicester General Hospital
Online training
Around every 6 weeks

Requirements

Essential qualifications

GCSE in:

English (grade C - A*)
Maths (grade C - A*)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills

About this company

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland. We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us. Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are: • We focus on what matters most • We treat others how we would like to be treated • We are passionate and creative in our work • We do what we say we are going to do • We are one team and we are best when we work together. Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

After this apprenticeship

Potential permanant employment

Ask a question

The contact for this apprenticeship is:

UNIVERSITY HOSPITALS OF LEICESTER NATIONAL HEALTH SERVICE TRUST

The reference code for this apprenticeship is VAC1000278773.

Apply now

Closes in 9 days (Thursday 10 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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