Customer Service Apprentice

Compass House Medical Centres

Devon, TQ5 9TF

Closes on Thursday 19 December

Posted on 24 September 2024

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Contents

Summary

This position offers an unmissable opportunity to launch your NHS career. You could the first face they see when walking into the Surgery, so personality is everything. As part of your role you will perform both Reception and Admin tasks.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

Salary scheme starting at £6.75ph with the potential for increase linked to personal development, NHS pension and 28 days annual leave.

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday (7:45am-18:15pm)

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Primary duties:

  • Greeting patients, booking them in to clinics.
  • Answering the telephone, booking appointments.
  • Taking accurate messages where appropriate.
  • Registering new patients and temporary patients – checking identity.
  • Working closely with and supporting Doctors (GPs), Nurses, Midwives, Health Visitors / Nursery Nurse, Phlebotomists, Healthcare Assistants, Counsellors, Visiting Consultants.
  • Maintaining electronic appointment systems.

 

Additional duties may include:

  • Maintaining website information.
  • Helping to draft patient newsletters.
  • Liaising with hospitals, social services and other agencies.
  • Maintaining electronic medical records, scanning letters and medical documents and use of an electronic document management system.
  • Using MS Office software WORD and EXCEL / Networked computers.
  • Using the EMIS web medical records system.
  • Using emails and Internet / NHS.Net.
  • Maintaining the highest standards of confidentiality and information governance.
  • Typing confidential referral letters and reports.
  • Use of office equipment: computers, phones, printers, photocopiers, laminator.
  • Assisting with health promotion campaigns e.g. Flu vaccination, Cervical screening, Childhood immunisation programme, Chlamydia screening etc.

Where you’ll work

Compass House Medical Centres

King Street

Brixham

Devon

TQ5 9TF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • You will attend college at South Devon College one day a week.
    • You will receive a Level 2 Customer Service Practitioner certificate.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative
    • Time management

    Other requirements

    You may be asked to work from one of three sites throughout the week.

    About this company

    Compass House Medical Centres is an CQC outstanding rates GP practice covering Brixham, Galmpton & Kingswear, with over 15,000 patients and 70 members of staff.

    After this apprenticeship

    Following successful completion of the apprenticeship, a permanent role could be offered in the practice to the right candidate.

    Ask a question

    The contact for this apprenticeship is:

    SOUTH DEVON COLLEGE

    Kirsty Sharp

    01803855897

    The reference code for this apprenticeship is VAC1000278741.

    Apply now

    Closes on Thursday 19 December

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.