Medical Receptionist/Administrator Apprentice

Summary

We are currently looking to appoint two Business Administration apprentices for our friendly and rural practice. You would be a part of a well-respected, supportive practice that prides itself on treating all patients with respect and dignity. This is a varied role and will include patient facing services, alongside other administrative duties.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.30 am to 6pm with 1 hour lunch break.
30 hours a week
Possible start date: Wednesday 4 December
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Maintain and monitor the practice appointments system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls and dealing with the callers' requests appropriately.

Signpost patients to the correct services.

Clinically code data on EMIS

Complete opening and closing procedures in accordance with the duty rota.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients' healthcare records as necessary.

Direct requests for information i.e SAR, insurance/solicitors' letters and DVLA forms to the administration team.

As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.

Role will require excellent verbal and written skills with ability to communicate effectively at all levels, including patients, carers, specialist service. GP's and staff colleagues.

Where you’ll work

CLEOBURY MORTIMER MEDICAL CENTRE

VAUGHAN ROAD

CLEOBURY MORTIMER

KIDDERMINSTER

DY14 8DB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

One to one delivery, then once a month at Worcester campus.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

We are a rural practice, so the use of a car would be advantageous, as public transport links are limited.

About this company

Cleobury Mortimer Medical centre is a rural medical practice.

https://www.cleoburymortimermc.co.uk/ (opens in new tab)

After this apprenticeship

There is a possibility of a permanent Medical Receptionist/ Administrator role at the end of the apprenticeship for the right candidate. Futher training would be decided upon, dependent on job role.

Ask a question

The contact for this apprenticeship is:

CLOBURY MORTIMER MEDICAL CENTRE

Cate Tolley

cleoburymortimerpm@nhs.net

01299 270209

The reference code for this apprenticeship is VAC1000278679.

Apply now

Closes in 12 days (Thursday 28 November at 11:59pm)

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