Customer Service Administrator Apprenticeship

Summary

Working as part of the Customer Service department of our Number Plates Division, providing technical support for the full range of printing systems and software.

Annual wage: £15,600 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 8.30am - 5.00pm with a 30 min lunch.
40 hours a week
Possible start date: Sunday 20 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Communicate regularly and proactively with customers to keep them aware of progress on orders and to deal with any queries
Take and accurately process orders via phone or email taking a ‘right first time’ approach to the information that is provided and processed
Liaise with logistics providers and internal departments to ensure customer deadlines are met
Take orders via phone or email and process accurately on Sage
Consistently observe Sage and CRM processes to maintain customer and service information
Work effectively with other departments – accounts, production and despatch
Managing customer calls, emails and queries, from the first point of contact to the resolution
Creating, sending and following up on quotes for customers.
Ensuring all data is uploaded accurately onto the online system
Working alongside Account Managers to problem solve, escalating any queries as necessary
Communicating with customers, providing product guidance and answering purchase inquiries
Assist in all areas as and when required to ensure all areas are supported and cover is in place
Raising orders on the systems for direct shipments and ensuring GRN’s are complete

Where you’ll work

Duke Street, New Basford

Nottingham

UK

NG7 7JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service practitioner Level 2 Apprenticeship Standard - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

Maths And English (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience

Other requirements

Candidate must be able to travel to the workplace and college according to working hours. The current National Minimum Wage (NMW) rate for apprentices is £6.40 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early

About this company

Since 1967 Tennants UK have offered reflective products and services to a range of sectors. Such as the automotive, highways and sign making industries. A leader in number plate solutions, we also provide highway equipment and road signs. Not to mention being the Master Distributor for a huge range of Oralite Reflective films & materials.

https://www.tennantsuk.com/ (opens in new tab)

After this apprenticeship

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship

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