Apprentice Workforce Management Administrator (HC-One Limited)
HC-ONE LIMITED
County Durham, DL3 6AH
Closes in 8 days (Tuesday 8 October at 11:59pm)
Posted on 25 September 2024
Contents
Summary
HC-One are recruiting for an enthusiastic Business Administration Apprentice to join our Workforce Management Team. You will provide administrative support ensuring the effective delivery of Workforce Management services to HC-One colleagues.
- Annual wage
-
£19,500 a year
Minimum wage rates (opens in new tab)
Wage will be £10 - £11.44 depending on age.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday – 9.00am – 5.00pm
37 hours a week
- Possible start date
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Monday 21 October
- Duration
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1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties include, but are not restricted to:
- Undertake a variety of tasks as a member of the workforce management team to ensure homes have access to the systems and services needed to operate the home, whilst studying towards a vocational qualification.
- Assist in the development and maintenance of the HC-One time and attendance system.
- Support Workforce Management Co-ordinators with the validation of rostering on our selected time and attendance tool in line with HC-One requirements. Support with adding rosters onto the system where required.
- Support the Workforce Management team with analysis on the home utilisation and maintain data quality.
- Supporting homes/areas when co-ordinators are on leave or need additional support.
- Learn how to ensure clear, accurate and timely communication via all channels e.g. Telephone & E-Mail.
- Build relationships with Operations, Support Teams and external organisations.
- Ensure our time and attendance system is accurate and up to date, make amendments and ensure any updates to the system are communicated to all relevant users.
- Liaise with and provide support for Workforce Management Co-ordinators and Workforce Manager to develop awareness of HC-One’s workforce processes and practices.
- Prepare documents and reports for meetings. Take, produce and distribute minutes post meeting.
- Answer and respond to workforce queries, conveying messages, requests and changes to training requirements, keeping logs and message books as required.
- Maintain training documentation to support the wider team.
- To be proactive in helping to improve the quality of our services and support functions.
- To understand the nature and ethos of the company’s delivery of care services in both its business and care aspects.
Where you’ll work
Southgate House
Archer Street
Darlington
County Durham
DL3 6AH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DARLINGTON BOROUGH COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Training will be provided to achieve the following qualifications:
- Level 3 Business Administrator Apprenticeship Standard
Training will take place weekly, on a ½ day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ). Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
- English (grade 4+/ C+)
- maths (grade 4+/ C+)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
You will be required to attend our training centre in Darlington (DL1 5AJ) and you will need to make your own way there for day release training. Travel to and from the employer, based at DL3 6AJ. This is an office-based role with hybrid opportunity upon initial training completion, access to a suitable working location is required when working hybrid.
About this company
At HC-One, kindness is more than a word, it's a belief that caring for people means caring about what matters most for them. Whether it's residential, dementia or nursing care, our actions and choices are guided by a heartfelt desire to support those in our care to live better each moment of every day. We offer professional residential, nursing and specialist dementia care for older people. We aim to be the first-choice care home in each community for Residents and colleagues; we will achieve this mission through providing the kindest possible care to Residents in 270 care homes across the United Kingdom. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and jolly people who have an affectionate understanding of our Residents and their individual needs. If you would like to be part of the team that provide the kindest possible care to Residents, find out about our current opportunities. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and jolly people who have an affectionate understanding of our Residents and their individual needs. If you would like to be part of the team that provide the kindest possible care to Residents, find out about our current opportunities.
http://www.hc-one.co.uk (opens in new tab)
Company benefits
25 days annual leave. GP online - providing around the clock GP consultation. Colleague discounts – Access to over 1600 high street discounts. Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme.
After this apprenticeship
Full time employment upon completion of apprenticeship depending on vacancy being available.
Ask a question
The contact for this apprenticeship is:
DARLINGTON BOROUGH COUNCIL
Graham Curry
graham.curry@darlington.gov.uk
07949845325
The reference code for this apprenticeship is VAC1000278623.
Apply now
Closes in 8 days (Tuesday 8 October at 11:59pm)
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