ICT Apprentice
The Active Learning Trust
Suffolk, IP2 9LR
Closes in 13 days (Monday 21 October at 11:59pm)
Posted on 23 September 2024
Contents
Summary
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems.
- Annual wage
- £23,565 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Full time – 37 hours per week.
Shifts tbc.
37 hours a week
- Possible start date
-
Monday 4 November
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
· Provide technical support to customers both internal and external through a range of communication channels
· Install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritising in response to customer service level agreements
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
· Support the roll-out of upgrades or new systems or applications
· To provide first and second line IT and AV support services to end-users
· Configure, test, and deploy end-user devices including laptops, tablets, desktop PCs, phones, and printers.
· Ensure that all aspects of support processes are documented and kept up to date.
· Manage (create, amend, delete and report) user accounts on all education systems including m365, Active Directory and other learning and administrative school systems.
· Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, accounts are working on the first day.
· Assist with the deployment of computers, including mobile devices to end-users
· Ensure all classrooms and equipment are maintained and in optimum working order.
· Provide administrative and project implementation support.
· To assist in the provision of school-wide systems and services.
· To maintain and support all school end-user devices and peripherals.
· Maintain the IT asset and configuration management databases.
· Ensure that end-user systems and services meet health and safety requirements.
· To provide instruction to end-users in the use of end-user IT and AV facilities and services.
Where you’ll work
Mallard Way
Ipswich
Suffolk
IP2 9LR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PRIMARY GOAL LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- Information communications technician
Level 3 - Functional skills if required
- Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Non judgemental
- Patience
About this company
The Active Learning Trust is a family of primary, secondary and special schools based across Suffolk and Cambridgeshire. Since our creation in 2012 we have worked successfully in partnership with our schools to ensure the very best outcomes for every child and young person who we have the privilege to teach. At the heart of our Trust are the dedicated teams of teaching and support staff based in our schools, supported by the leadership and expertise of our Central Team.
After this apprenticeship
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
PRIMARY GOAL LTD
Isha Amin-Patel
Isha.Amin-Patel@primarygoal.ac.uk
The reference code for this apprenticeship is VAC1000278522.
Apply now
Closes in 13 days (Monday 21 October at 11:59pm)
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