Administrative Apprentice

Summary

To grow the William Cook Rail (WCR) administrative and production planning team. To work towards better customer satisfaction ensuring customer delivery requirements are fully met and to the defined quality standards. To track product throughput at all stages within the factory.

Annual wage: £13,363.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Mon to Thur – 08:00 – 16:00 (12:30 – 13:00 lunch). Fri – 08:00 – 14:30 (12:30 – 13:00 lunch)
36 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Understanding, plannng and organising all work activites from customer concepts to the delivery of finishing components.
Plan operations of the factory at all stages finishing with the tracking of sales output from site
General administrative duties

Where you’ll work

Cross Green

Leeds

LS9 0DX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Training will be delivered at Printworks Campus, Leeds
You will be required to attend college one day per month

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative

About this company

William Cook companies design and manufacture components and systems for applications where safety and reliability are critical.

After this apprenticeship

Progression onto Level 3 Business Administrator Apprenticeship

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

Tancredi Teresi

tancredi.teresi@leedscitycollege.ac.uk

The reference code for this apprenticeship is VAC1000278512.

Apply now

Closes in 15 days (Wednesday 23 October at 11:59pm)

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