Business Administartion Apprenticeship - Firstpoint – Find an apprenticeship

Summary

The Client Account Support is an integral mechanism helping with organizing, planning and processing each customer transaction from start to finish; maintaining internal and external communication ensuring the business provides excellent customer service.

Annual wage

£16,000 a year

Minimum wage rates (opens in new tab)

After 3 months in the position, any candidate becomes eligible for the company bonus scheme which is paid on collective performance as opposed to individual – currently employees in this band are earning £6K+ on bonuses per annum!

Training course

Business administrator (level 3)

Hours

Monday to Friday (9.00am to 5.00pm).

40 hours a week

Possible start date

Tuesday 22 October

Duration

1 Year 6 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Client Account support the services and requirements of the regular and new clients through communication, organisation and prioritisation;

They are responsible for building long term relationships with customers but also oversee (and have full knowledge) of the other client relationships – ensuring business continuity
and excellent customer service;
The Client Account Support helps with organizing, planning and processing each Customer transaction from start to finish; maintaining internal and external communication;
They ensure that all processes are followed and that transactions are properly documented and recorded
The Client Account Support will be trained to know, understand and deliver the entire services portfolio of the business.

Responsibilities:

Achieving the overall collective sales target each month
Ensuring conversion of all sales leads received from the sales team
Responsible for retaining target margin in each transaction
Maintaining service levels and KPI standards
Responsible for upselling to each retained and new customer to increase transactional value
Builds and maintains relationships with clients and customers
Makes commercial decisions with the business at the forefront of thinking
Supports the team by imparting knowledge and helping to problem solve
Creates processes for others to follow and learn from / updating such SOP
To attend regular team meetings

KPIs

Maintains high level of customer satisfaction
Achieves 80% of sales conversion from existing client enquiries
Maintains targeted margin retention
Maintains high level of on-time collections & deliveries
Completes 121’s and appraisals
Completes training and coaches others where required
Maintains a high level of records and analytical data

Where you’ll work

A & W BUILDING

NEWFOUNDLAND WAY

PORTISHEAD

BRISTOL

BS20 7DF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Qualification: Level 3 Business Administration Apprenticeship Standard
Training Provider: LMP Education (Rated in top 10 of UK providers)
All learning delivered online/ remotely alongside role.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C and above or Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

We offer a smart delivery network that offers choice and flexibility for customers using technologies that respect our people and planet. Our network is over 7000 professional couriers delivering to 220 countries by air, road or sea, access to over 75,000 European wide vehicles which range from a small van to an articulated lorry, and real-time GPS tracking

https://firstpointlogistics.co.uk/ (opens in new tab)

After this apprenticeship

Possible full-time employment upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LET ME PLAY LIMITED

Horiya

horiya.haji@lmpeducation.org

The reference code for this apprenticeship is VAC1000278397.

Apply now

Closes in 10 days (Sunday 20 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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Business Administartion Apprenticeship - Firstpoint

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