Housing Business Administration Apprentice (Darlington Borough Council)

Summary

We are looking for three highly motivated Business Administration apprentices to provide an office based, efficient and comprehensive business & administrative support service. The role includes communicating with the public, creating & presenting reports/ invoices using a range of electronic software, minute taking & other administrative duties.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday (Core hours 08.30 – 17.00) Flexi time available.
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your weekly tasks could include:

To undertake a range of business support tasks such as managing your own emails, copying, scanning, faxing, archiving, post, answering the telephone and taking messages.
Input data accurately both manually and electronically on multiple systems, including extracting basic information within set parameters, checking the correct information is provided and chasing missing data.
To produce basic performance management reports.
Carry out basic audit and quality control of data input.
Copy typing from notes, including completing standardised templates.
To have an excellent understanding of your specific service from training provided in each area of our practices.
Provide support to deal with a wide range of customer enquiries, ensuring a friendly and responsive service to telephone enquiries, email and visitors, e.g. answering routine queries, signposting and taking messages where appropriate.
To carry out routine basic invoicing, creating purchase orders, handling of credit card to include making ad hoc purchase as requested.
Provide telephone cover and assistance for other teams as required.
To input, complete and update both manual and electronic standard format data, checking the correct information is provided and chasing missing data.
Produce standard reports and presentations.
The population and creation of basic spreadsheets.
Take basic notes at meetings for purposes within own team.
To provide basic facilities management – setting up rooms for meetings ensuring the required equipment and resources are available and assisting attendees.
Undertake the co-ordination of public information and literature, ensuring stock levels are maintained and in date.
Perform diary management functions for officers in the authority including arranging and re-arranging meetings, room booking and organising refreshments.

Where you’ll work

Town Hall

Feethams

Darlington

DL1 5QT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DARLINGTON BOROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be provided to achieve the following qualifications:

Level 3 Business Administrator Apprenticeship Standard

Training will take place weekly, on a day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ). Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 apprenticeship standards.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Physical fitness
Follow instructions
Maintain confidentiality

Other requirements

You will be required to attend our training centre in Darlington (DL1 5AJ) and you will need to make your own way there for day release training. Travel to and from the employer, based at The Town Hall, Feethams, Darlington (DL1 5QT)

About this company

Darlington Borough Council is a local authority in the NE East of England that serves the people of the Darlington Borough. Your reward for working at the Council goes beyond the salary you receive. In addition to pay, we are committed to offering a wide range of benefits. Such as: 31 days Annual Leave plus Bank Holidays, with option to purchase Additional Annual Leave (pro rata), Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions, Flexi-time scheme Enhanced Maternity/Paternity and Adoption Leave payments, Green Car leasing scheme, Cycle to Work scheme in partnership with Halfords, Access to free Physiotherapy sessions, Access to free and confidential counselling, Reduced cost membership to the Council’s leisure centre Fit for Life Package , Season ticket car parking permits or subsidised Town Centre parking permits subject to conditions, Access to Childcare Vouchers scheme subject to conditions, Access to a wide range of training Discounted Arriva Bus Travel Pass.

http://www.darlington.gov.uk (opens in new tab)

After this apprenticeship

Learner could progress to:

Level 3 Team Leader Apprenticeship
Full time employment upon completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

DARLINGTON BOROUGH COUNCIL

Graham Curry

graham.curry@darlington.gov.uk

07949845325

The reference code for this apprenticeship is VAC1000278317.

Apply now

Closes in 13 days (Monday 4 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Applications are made via the North East Jobs website and processed by Darlington Borough Council internally. Please ensure all details are completed, including English and maths qualifications and any other details to make your application stand out.

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