Ford Level 2 Customer Service Advisor Apprenticeship

Summary

Working in an exciting and busy environment. The Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 2 Customer Service Practitioner apprenticeship.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm.
40 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service

Where you’ll work

127 Nottingham Road

Stapleford

Nottinghamshire

NG9 8AU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

Industry recognised standard qualification
Ford Masters Level 1 module (excludes Service Champions)
Level 1/2 Functional Skills in maths and English (if required)
Level 2 Customer Service Practitioner apprenticeship standard
End-Point Assessment (EPA)

Requirements

Essential qualifications

GCSE or equivalent in:

Maths & English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

No skills required
Full training will be provided

About this company

Sandicliffe all began in 1948. We started out as a small garage and workshop where our founding members, Richard Woodhouse and Henry Barton, worked tireless hours to service and repair the cars of Stapleford. 70+ years later, Sandicliffe has expanded to an award-winning motor group, managed under the same family values as it was in 1948. Working at Sandicliffe means no two days are the same. If you think you’ve got what it takes to succeed in a fast-paced, dynamic and extremely rewarding environment, browse through our list of current vacancies. Join our family of 700+ and find your drive with Sandicliffe. We are proud to be a family of 9 award-winning car dealerships offering you the very best of Ford, Nissan and Mazda. Our locations include Nottingham, Leicester and Loughborough.

https://www.sandicliffe.co.uk/about-us (opens in new tab)

After this apprenticeship

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless
By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in

Ask a question

The contact for this apprenticeship is:

SKILLNET LIMITED

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

The reference code for this apprenticeship is VAC1000277998.

Apply now

Closes on Wednesday 30 October

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