Air Logistics Sales Apprentice

Summary

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Air Sales team in Leeds. As a member of our team, you will have the opportunity to work with some of the best in the business.

Annual wage: £15,500 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Working hours: Monday - Friday, 08.30 - 17.00.
37 hours a week
Possible start date: Sunday 20 October
Duration: 2 Years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Our Air Logistics team at Kuehne+Nagel provides Air freight services that connect global markets with efficiency and reliability. The sales team work closely with clients to understand their unique shipping needs and develop strategic plans that ensure efficient, cost effective and reliable transportation. This role offers an exciting opportunity to showcase your sales skills, expand your professional network, and contribute to the company’s growth strategy. You will receive comprehensive training and support to excel in a fast-paced and rewarding sales environment.

This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

Your Responsibilities:

Our 24-month Apprenticeship programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the Sales Level 4 Apprenticeship standard. You will work within a successful Sales team while learning everything you need to know to be a top sales performer whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

In the first part of your apprenticeship, you will focus on getting to grips with delivering excellent customer service, and in the second part you will build on this foundation to develop specialist Sales skills – you may even be given your own Customer Service or Sales Account to manage! Beyond this, there is an opportunity for successful apprentices to secure a full-time sales position, as well as achieving bonuses and pay rises connected to the apprenticeship programme.

Duties:

Support in building and maintaining strong relationships with existing and potential customers.
Assist in tracking and monitoring shipments, ensuring timely delivery, and addressing any delays or issues.
To develop solutions for customers based on detailed understanding of their requirements.
Participate in sales and marketing campaigns to promote Air logistics services.
Document all sales-related activities and communications accurately and promptly.
To prepare, submit and follow up quotations to Customers.
Support the sales team with day-to-day administrative duties to ensure smooth operations.
Collaborate with colleagues and participate in meetings and training sessions.
Make sales calls, engage and onboard new customers.
To initiate contact with potential and current customers to generate and qualify leads, promote the company's products and services, and close sales opportunities.

Your Skills and Experiences:

The minimum entry requirement for this apprenticeship is GCSEs at grades 3 – 9 / A*-D including Maths & English)
Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important, and you will need the ability to multitask and be a self-starter.
Previous use of Microsoft Outlook and Excel is beneficial.
Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found on our website.

Where you’ll work

1 Colton Mill

Bullerthorpe Lane

Leeds

LS15 9JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SR APPRENTICESHIPS LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3 – 9 / A*-D i)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Good Reasons to Join: We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that’s not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don’t miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

About this company

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies. As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

https://uk.kuehne-nagel.com (opens in new tab)

After this apprenticeship

A role in a successful, dynamic company
Be a part of a strong team of performance driven colleagues
Great future career prospects for advancement
A professional working environment

Ask a question

The contact for this apprenticeship is: