IT Apprenticeship
ASSET EDUCATION
Ipswich, IP4 2LT
Closes in 18 days (Monday 7 October)
Posted on 19 September 2024
Summary
As an apprentice you will be closely supported by the IT Manager and the team of IT Technicians, as well as the in house support you will also have a specialist coach from Baltic Apprenticeships. Throughout your journey you will have access to industry expert knowledge to help you in your journey!
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Training course
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Information communications technician (level 3)
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Hours
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Monday to Friday 8am-4pm
37 hours a week
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Possible start date
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Tuesday 8 October
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Assisting to deliver an efficient IT service to their Trust schools with high levels of satisfaction
- Deploying software and hardware solutions
- Maintain and advise on availability of IT equipment, preparing and setting up as required
- Liaising with and providing advice and support to teaching staff in the preparation and delivery of lessons
- Providing advice and practical support to pupils and ensure compliance with safe working practises
- Attend lessons when required to assist pupils with IT work
Where you’ll work
St Helen's School Woodbridge Road
Ipswich
IP4 2LT
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
You training will be delivered online via a SMART classroom, every 6-8 weeks in 2 day blocks.
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
About this company
ASSET is a very special trust and, from the very beginning, they have wanted to tackle social injustice and inequality in education, giving every child the opportunity to be successful and fulfilled in their lives. Their children are our future and we want them to be the best they can be, to have confidence and a sense of service, to be empowered to make our world a more compassionate and sustainable place.
After this apprenticeship
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Jake Wraight
Jake.wraight@balticapprenticeships.com
The reference code for this apprenticeship is
VAC1000277799.
Apply now
Closes in 18 days (Monday 7 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can
create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.