Business Administration Apprentice

Summary

Business Administrator apprentice required to report to and support the sales team by ensuring all back-office duties are completed within reasonable timescales. This is an important role in ensuring that customer queries are processed in a timely manner and will involve dealing with queries via email and telephone calls.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Friday: 8:30am- 4:00pm (30 minutes for lunch - unpaid)
35 hours a week
Possible start date: Friday 18 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Learn how to manage and co-ordinate company service installations
Learn how to manage the website, regularly updating content and versions, advising on analytics and improvements to both content and performance
Answering the phone lines/emails and dealing with customer queries in a timely manner
Maintain, update, and manage CRM data for customer information and site data
Helping with all aspects of the customer service role
To learn the barcoding data, investigating anomalies and missing data on a daily basis
Production of service schedules and associated information for allocated accounts
Stock control, ensuring stock is monitored and inputted into the system correctly
Help manage and maintain our vehicle fleet with a colleague
General office administration

Where you’ll work

UNIT 19 ROSSHILL INDUSTRIAL PARK

SUTTON ROAD

SOUTHEND ON SEA

SS2 5PZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administration Apprenticeship Level 3
Training will be in the workplace, no attendance at college, further details will be made available at a later date
Functional Skills in English and maths (if required)

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

About this company

With our 100% reliability and quality guarantee, Pink Hygiene is unlike any other hygiene services company you’ve ever used before. That’s why we are The Trusted Washroom Experts for more than 1,000 businesses, organisations, and schools across the South East of England. Our comprehensive approach means we supply and service everything related to your washrooms, from top-quality consumables and hygiene products, all the way through to providing deep cleaning and environmentally responsible hygiene and medical waste removal and disposal. But what really makes us stand out from our competitors is the fact that we think and operate differently from other hygiene service companies.

https://pinkhygiene.co.uk/ (opens in new tab)

After this apprenticeship

Full-time position may be offered to the right candidate upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Katie

katie@rmtraining.co.uk

01702782001

The reference code for this apprenticeship is VAC1000277779.

Apply now

Closes in 13 days (Thursday 17 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents