Apprentice Sales Co-Ordinator

Summary

Working as part of a small team, processing orders, progressing orders, communicating with customers by e-mail/telephone, help to resolve any delivery issues. Offering after sales support to customer and our external sales team, interacting with other departments within the company when necessary.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Company closes 24th December (depending on when Christmas Eve falls), and re-opens 2nd January.

Training course

Business administrator (level 3)

Hours

Monday to Friday 8.30am-5.00pm with an hour’s lunch break.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 9 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Processing orders – Training provided by colleague within team
Progressing orders – Training provided by colleague within team
Completing and adding tasks/information to CRM system – Training provided by colleague within team
Raising Certificates of Conformity as and when required
Raising proforma Invoices, taking credit card payments – Training provided by colleague within team

Once the above tasks have been successfully learnt they will be trained to answer telephone calls, providing price and delivery and answering any questions customers may have.

Any computer training Excel, Powerpoint, etc will be supplied via external courses if required

Where you’ll work

BLENHEIM HOUSE

BLENHEIM COURT

HURRICANE WAY

WICKFORD

SS11 8YT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administration Level 3

You will not be required to attend college as all training will be at the work place.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
Non judgemental
Patience
Good time keeping

Other requirements

On site parking available. There is a bus route but nearest bus stop about 10 mins. Walk from office. They will not be required to stay away from home

About this company

Since its establishment in 1997 Turck Banner Ltd has been highly regarded within the industry for innovative products and responsiveness to customer’s needs. Being an integral part of the Turck and Banner worldwide network of subsidiaries and representatives brings great advantages to our customers on many levels. Turck Banner Ltd has a dedicated support team with over 100 years of combined experience who can give instant answers to the majority of questions, or can call upon our worldwide network of support specialists.

http://www.turckbanner.co.uk/en (opens in new tab)

After this apprenticeship

Possible full time employment on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Diane Ridgley

diane.ridgley@southessex.ac.uk

07855701273

The reference code for this apprenticeship is VAC1000277689.

Apply now

Closes in 4 days (Friday 4 October at 11:59pm)

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