Operations Administration apprentice

Summary

Associated Telecom are offering a fantastic opportunity to develop within an administrative based role to support a dynamic team of professionals. You will be welcomed in to a supportive team to learn a variety of different tasks and aspects to develop your role at the company.

Annual wage: £14,625 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 37.5 Hours between Monday and Friday. Times to be confirmed.
37 hours a week
Possible start date: Saturday 19 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure they are updated accordingly
Conduct billing admin such as first bill checks and dealing with billing queries
Assisting Project Managers with raising tickets and conducting checklist for orders which can be closed
Ensure regular communication with managers, team members, and other departments to maintain reliable service and meet customer expectations
Dealing with incoming calls and informing team members where required
Cross communicating between support and sales where needed to ensure we deliver the customers expectations
Work closely with the Project Managers, and other colleagues or distributors, in troubleshooting problems
Log, categorise and prioritise customer tickets in line with the relevant ticket banding and type
Completing admin tasks throughout the Operations and Sales department
Provide cover to other areas in the Hosted and Connectivity department where needed
Taking ownership of certain reports and ensuring they are delivered to the Senior Leadership Team accordingly

Where you’ll work

Suite 10a Pemberton House

Stafford Park 1

Telford

TF3 3BD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TELFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training plan in the work place
Mentor training
One day every other week at Telford College
Allocated assessor for 1:1 support

Requirements

Essential qualifications

GCSE in:

English (grade C / 4)
Maths (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Time keeping

About this company

Our UK based team offer industry leading support, ensuring that all customers are kept up to date with every aspect of their account from the latest mobile handsets, increased connectivity speeds and threats to cyber security. When you join Associated Telecom, you’re teaming up with well established experts dedicated to supporting your business. Our staff work hard to understand the needs of your business and tailor a solution specifically to them. We focus on keeping you connected, so you can focus on your business.

https://www.associated-telecom.com/ (opens in new tab)

After this apprenticeship

The role has the potential of growing into its own role or the chance of progression throughout the sub departments within the Unified Communication department (help desk, project managers etc).

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Chris Field

chris.field@telfordcollege.ac.uk

07545926228

The reference code for this apprenticeship is VAC1000277638.

Apply now

Closes in 5 days (Saturday 5 October at 11:59pm)

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