Office Administrator Apprentice

BAPP INDUSTRIAL SUPPLIES (LEEDS) LIMITED

Leeds, LS12 1HE

Closes on Wednesday 30 October

Posted on 17 September 2024

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Summary

We are looking for an Office Administrator Apprentice to join the team at BAPP. You will be working towards a Level 2 Customer Service Practitioner Apprenticeship alongside your full time job.

Annual wage
£12,979.20 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 3.30pm

39 hours a week

Possible start date

Friday 15 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Filing of paperwork, certifaction
  • General office duties
  • Answering phones
  • Helping with internal sales

Where you’ll work

Unit F3

Copley Hill Trading Estate

Leeds

LS12 1HE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • You will work towards a Customer Service Practitioner Level 2 Apprenticeship
    • Your Apprenticeship could be work based or based at Printwork Campus, Leeds City College
    • Training will be one day per week

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working

    About this company

    Formed in 1972, BAPP is the largest independent fastener distributor in the United Kingdom. BAPP has been the leading industrial equipment supplier in the United Kingdom, providing top-quality fasteners, tools, health and safety equipment to businesses across the nation. Our story is one of dedication, hard work, and commitment to excellence in all that we do. From our humble beginnings to our current position as a market leader, we have always put our customers first and strive to meet their unique needs and requirements.

    After this apprenticeship

    • Full time position

    Ask a question

    The contact for this apprenticeship is:

    LUMINATE EDUCATION GROUP

    Tancredi Teresi

    tancredi.teresi@leedscitycollege.ac.uk

    The reference code for this apprenticeship is VAC1000277493.

    Apply now

    Closes on Wednesday 30 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.