Reception/Administration Apprentice

Summary

A wonderful opportunity to work for a prestigious food producer, as part of your role you will be responding to email queries, checking invoices and matching them to delivery paperwork, inputting invoices onto sage, dealing with transport bookings, no two days are ever the same, an exciting and varied role.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8:30am until 5pm– with 1 hour unpaid for lunch.
40 hours a week
Possible start date: Sunday 26 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key responsibilities include:

Dealing with incoming telephone calls, and answering any queries
Responding to email queries
Greeting visitors face to face on reception
Processing customer orders
Checking invoices and matching them to delivery paperwork
Inputting invoices onto Sage (full training provided)
Preparing ‘Stores Pick Sheets’
Dealing with transport bookings
General administrative and reception duties
To prepare ingredient breakdowns and production recipe sheets
To support your supervisor and be aware of the need for teamwork within a busy department
To contribute to the forward management of the company by offering suggestions and constructive feedback
To observe and adhere to the 1990 Food at Work Act and the 1974 Health and Safety at Work Act
To ensure the health and safety of all staff by observing company policies and procedures and reporting as necessary
Maintain relationships with other department staff to ensure effective communication to allow the business to flow efficiently
To encourage staff morale and motivation by effective communication, and to promote teamwork
To ensure all departmental staff receive adequate training and development to meet company needs and where possible satisfy personal development needs
To attend any training courses/sessions as requested by management

Personal Specification:

Good personal hygiene and appearance
Good communication skills, in-person and via telephone
Team-player
Keen to learn
Polite and professional manner

Where you’ll work

7 POND WOOD CLOSE

MOULTON PARK INDUSTRIAL ESTATE

NORTHAMPTON

NN3 6RT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STARTING OFF LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative

About this company

A prestigious food producing company who have been making delicious dishes for a variety of well-known restaurants for over 30 years, but no two days are ever the same. They’re constantly innovating, creating new recipes, and improving their processes to make the food, and service, the best it can be. They are now on the lookout for a new reception/administration apprentice to join their small, friendly team.

Company benefits

20 days holiday + bank holidays per year.

After this apprenticeship

Possible full time permanent position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Sophie Charalambous

sophie.charalambous@startingoff.co.uk

The reference code for this apprenticeship is VAC1000277448.

Apply now

Closes on Tuesday 21 January

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