Care Navigator Apprentice

Summary

Develop your career in early years with a competitive salary, training, and support to help you work towards a nationally recognised childcare qualification by joining the practices Key Areas • Work withal age groups of patients • Liaise with other healthcare providers • Work in partnership with the team

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 5 days per week, 8.00am to 6.30pm, Monday to Friday with half day spread the 37.5 hours working week
37 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Positive Relationships

Establish and maintain warm and trusting relationships with patients
Be a responsible team player
Build professional relationships with patients
Establish and maintain relationships with other team members and engage in effective and professional team working
Demonstrate effective communication skills

Learning and Development

Demonstrate an understanding of basic health care principles
Demonstrate an awareness of using telephone and IT systems
Take responsibility for completing all training
Ensure you ask for help from the team
Proactively participate and engage in the monthly team meetings
Motivate and sustain patient care at all times
Ensure that you arrive in plenty of time to log onto the various systems prior to patient calls

The core way of working at the Practices

Attend staff meetings, training sessions and performance reviews and be involved in all out of working hours activities e.g. Christmas Party
Identify your own training needs and attend any necessary courses
Take ownership of your personal development and implement your personal development plan
Adhere to all practice policies and procedures
Direct any concerns or complaints to Management
Work alongside the Managers and staff team to demonstrate the values that support the achievement of practices visions
To positively publicise the practices and its services
Demonstrate flexibility within the working practices of practices. Be prepared to help where needed, and undertake additional duties as required, commensurate with the level of the job
Respect the confidentiality of information received
Demonstrate a working knowledge of the key systems such as Systm1, NHS Web based services, Microsoft products such as Outlook, word and Excel. Ensure you work to practices themes, commitments and best practice
Take care of your own safety and that of others, complying with health and safety procedures and instructions
Assist by reporting to the managers any hazard, accident, damage or defect in order that remedial action may be undertaken

Where you’ll work

50 HEATON ROAD

BRADFORD

BD8 8RA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

Level 2 Customer Service Practitioner Apprenticeship Standard:

This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type

Duration & start date:

This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment).

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Desirable qualifications

GCSE in:

IT (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Creative
Initiative
Non judgemental
Patience
Warm and enthusiastic
Working with patients

Other requirements

• Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date. • Once fully qualified can join the NHS Pension Scheme

About this company

Here at Dr Khan & Partners we are currently looking for a full-time apprentice to join our friendly team. We are a very busy combined practice with a patient population of over 8532 patients. The opportunity covers both our surgeries, which are located within the Westbourne Green Health Centre. We will require holiday and sickness cover and, with the growth of City PCNs, more opportunities may follow. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients.

http://www.thelistersurgery.co.uk (opens in new tab)

After this apprenticeship

Progression to a permanent position at the end of a successful apprenticeship is highly likely.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

Apprenticeship Recruitment Team

apprenticeships@leedscitycollege.ac.uk

01132846464

The reference code for this apprenticeship is VAC1000277403.

Apply now

Closes in 14 days (Friday 4 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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