Intern Sales Support Apprentice

Summary

We are looking for a sales support apprentice to join us and get to know the business from the ground up, the goal is for this person to be trained in all aspects of the business, understand customer and licensor dynamics, work on approvals and pricing with a view to becoming an account manager in their own right.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Monday to Friday 9.00am - 5.30pm
37 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Work closely with the sales managers managing their day to day requests
Collating information from design to send to account managers.
Submitting artworks and samples for orders
Working with sales manager to work on pricing
Chasing for submission comments. Reviewing and responding to comments with customers
Actioning amendments with the design team.
Recording and tracking all potential and existing orders.
Writing sales and order handers to the merchandise team
Working with design on briefs from customers and designing into various licenses on apparel.
Opportunity to comp shop in the UK and attend trade shows where applicable to the role.
Market research

Where you’ll work

UNIT 3-4

THE TRIDENT CENTRE

IMPERIAL WAY

WATFORD

WD24 4JH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ISALES ACADEMY LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

On completion you will achieve a Level 4 qualification in Sales Executive
Training will be hybrid between in-person in the office, and online based on one day twice a month
The role is office based

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade C or 4)
Maths (grade Grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative

About this company

Poetic Brands, based in Watford is one of the leading apparel and accessory licensees in the UK and Europe, we design, manufacture and supply all major big box retailers. We currently work with over 400 different licenses, from Harry Potter to Rolling Stones and NFL to Batman.

https://pdsltd.com/ (opens in new tab)

After this apprenticeship

To progress into an account manager role
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

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