Digital Support Technician Apprentice (Engage Tech)

ENGAGE TECHNOLOGY PARTNERS LIMITED

Ipswich, IP5 3RH

Closes in 24 days (Monday 14 October at 11:59pm)

Posted on 16 September 2024

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Summary

Estio Training have an exciting new opportunity for a Digital Support Technician Apprentice with Engage Tech a HR Tech company based in Ipswich.

Annual wage
£13,000 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 1 hour lunch break. Shifts to be confirmed.

37 hours a week

Possible start date

Monday 21 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will thrive if you are a self-motivated individual who enjoys continuous learning.

Your main responsibilities include:

  • Responding to technical support queries through a range of communication channels
  • Identifying customer needs and assist them in using specific features
  • Analysing and reporting data to diagnose product malfunctions and providing feedback to relevant teams
  • Conducting analyses on requests, responses, and feedback to identify trends and understand client pain-points
  • Transforming complex data into understandable insights
  • Contributing to the ongoing improvement of your team's processes
  • Resolving a range of issues using suitable tools and technologies
  • Assisting new clients with onboarding, training, and certifications. In addition to your core support role, you will actively engage in various projects designed to refine our operations

Knowledge Base Expansion:

  • Generating new documentation, such as FAQs, guides, and knowledge base articles for Engage customers and our internal team
  • Reviewing and updating existing support resources as the product advances
  • Conducting research on specific topics

Where you’ll work

HQ & IT Hub Columba House

Martlesham Heath

Ipswich

IP5 3RH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

    Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

    Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

    • Helpdesk Operations and Functions
    • Maintaining Digital Systems and Services
    • Fundamentals of Digital Systems
    • Administration of Digital Systems and Services
    • Change Management
    • Teamwork and Communications
    • Introduction to System Security
    • User and Stakeholder Training
    • Working in Digital Support
    • Data Operations and Security
    • Pathways and Career Progression

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 5 GCSE's including English and Maths (grade A*-C/9-4 or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Team working
    • Self motivated
    • High proficiency in English
    • Professionalism
    • Positive attitude and energy
    • Eager to learn new skills
    • Collaborating
    • Calm person

    Other requirements

    • Becoming a part of a company with a diverse and innovative, values-based culture. • Enjoying the flexibility of remote work. • 23 days of annual leave in addition to Bank Holidays. • A day off to celebrate your birthday. • A competitive salary of £13,000 per year. • Job Types: Full-time – Apprenticeship.

    About this company

    About us ENGAGE Technology Partners is an innovative HR Tech start up that is transforming the supply chain for the management of temporary labour. No other technology company has built a Digital Supply Chain 4.0 for the management of temporary labour. Our SaaS workforce management solution changes the rules of how companies manage their temporary labour supply chains, empowering Companies to run temporary workforces in an easy, inexpensive, and de-risked manner. We have amongst our clients the largest recruitment companies in the world, the British Government and some of the largest companies in the UK. By joining ENGAGE, you will be part of a multicultural team dedicated to changing the status quo and will have a key role in the explosive growth ahead of us in the UK and internationally. The opportunity as an apprentice Digital Support Technician, you’ll help our external and internal users make the most of cutting-edge digital technologies. As the first point of contact, you'll provide exceptional support to some of the UK's largest companies. Your responsibilities will include offering assistance, triaging issues, delivering training, and troubleshooting challenges. You'll collaborate closely with our New Deployments Team, all while working toward your Level 3 Digital Support Technician Apprenticeship certification.

    After this apprenticeship

    • The role offers a permanent role upon completion of the apprenticeship depending on performance

    Ask a question

    The contact for this apprenticeship is:

    ESTIO TRAINING LIMITED

    The reference code for this apprenticeship is VAC1000277269.

    Apply now

    Closes in 24 days (Monday 14 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.