Customer and Sales Apprentice

Summary

A Customer and Sales Apprentice is required for a leading Automotive Parts Wholesaler. The candidate will learn all the products to liaise with customers over the phone, and will also be required to do some cataloguing admin work. Fantastic career progression opportunity for the right candidate.

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

Up to 16,000 per annum dependant on experience and background

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.30am - 5.30pm with a 1 hour lunch break.

35 hours a week

Possible start date

Monday 6 January

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

With a new strategy initiated to rapidly expand the company’s range of products and customer base, we now offer a product range over 25 product lines within 7 broad categories for all makes and models, and we now distribute to retailers in the vehicle aftermarket industry throughout the UK.

Duties will include:

General administration
Processing orders
Sales calls
Answering the telephone
Building a rapport with customers
Cataloguing administration tasks
Data input
Taking phone calls the majority of the day and dealing with customers

Where you’ll work

UNIT 6

BURNSIDE INDUSTRIAL ESTATE

ROEBUCK ROAD

HAINAULT BUSINESS PARK

IG6 3UG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Upon completion and passing of the end Point Assessment, the achievement will be Customer Service Practitioner Level 2 qualification (Intermediate)
The programme will be delivered remotely, over Teams with a minimum of 3 sessions per month, supported by an online learning platform for assignments and learning, during working hours

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 3 /D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Logical
Team working
Maintain confidentiality
Flexible in their approach

Other requirements

To be considered for this role you will be / have: GCSE D / 4 grade or above in Maths and English Be local to IG and RM areas (unless you drive) Answer all questions satisfactorily with detail

About this company

Delta Auto Parts is located in Hainault Business Park and was established in 2011, originally specialising only in wheel drive components such as CV joints and driveshafts.

http://www.deltaautoparts.co.uk/ (opens in new tab)

After this apprenticeship

Fantastic career progression opportunity for the right candidate, depending on progress and performance, so is not guaranteed

Ask a question

The contact for this apprenticeship is:

CROWN VOCATIONAL TRAINING LIMITED

Sophia Chowdhury

schowdhury@crownvt.co.uk

The reference code for this apprenticeship is VAC1000276639.

Apply now

Closes in 17 days (Thursday 12 December at 11:59pm)

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